Shelley Hoover
Indianapolis,IN
Summary
Detail-oriented Administrative Assistant skilled in high-priority task management and office coordination. Recognized for exceptional communication, problem-solving abilities, and proficiency in various software platforms. Proven track record of implementing efficient systems that enhance productivity in high-volume office environments. Committed to delivering outstanding clerical and operational support while fostering a positive customer experience.
Overview
11
11
years of professional experience
Work History
Administrative Assistant for CIO
State Of Indiana Bureau Of Motor Vehicles
Indianapolis, IN
04.2023 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Maintained inventory of office supplies and placed orders when necessary.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Front Desk Receptionist
State Of Indiana Bureau Of Motor Vehicles
INdianapolis, IN
09.2016 - 04.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled sensitive information in a confidential manner.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
Customer Service Representative
State Of Indiana Bureau Of Motor Vehicles
Indianapolis, IN
12.2014 - 09.2016
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Mentored junior team members and managed employee relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associates - Business Management
Everest University
Fort Lauderdale, FL01-2013
Skills
- Meeting planning
- Research
- Records retrieval
- Filing
- Scheduling
- Mail handling
- Business administration
- Office supply management
- Clerical support
- Spreadsheet development
- Time and labor control
- Employee timesheet processing
- Accounting support
- Highly organized
- Calendar management
- Email management
- Data organization
- Microsoft Excel
- Phone call answering
- Accounting skills
- Proofreading
- Administrative support
Timeline
Administrative Assistant for CIO
State Of Indiana Bureau Of Motor Vehicles
04.2023 - Current
Front Desk Receptionist
State Of Indiana Bureau Of Motor Vehicles
09.2016 - 04.2023
Customer Service Representative
State Of Indiana Bureau Of Motor Vehicles
12.2014 - 09.2016
Associates - Business Management
Everest University
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