Kassandra Reyna
Mission
Summary
Dynamic customer service professional with extensive call center experience at Senture, recognized for enhancing customer satisfaction through active listening and effective complaint handling. Proficient in CRM software and adept at multitasking in high-pressure environments, consistently delivering quality service and fostering positive customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR 2
Senture
11.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Curbside Shopper
WALMART, Walmart
01.2023 - 10.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
Education
Associate of Science - Nursing
The College of Health Care Professions
TX04-2028
High School Diploma -
Mission High School
1802 Cleo Dawson St, Mission, TX 7857205-2022
No Degree - Phlebotomist
Careers Unlimited
1352 E 1st St, Mission, TX 7857205-2021
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Microsoft outlook
- Computer proficiency
- Data entry
- Documentation
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR 2
Senture
11.2023 - Current
Curbside Shopper
WALMART, Walmart
01.2023 - 10.2023
Associate of Science - Nursing
The College of Health Care Professions
High School Diploma -
Mission High School
No Degree - Phlebotomist
Careers Unlimited
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