Donovan Carpenter
Heath,OH
Summary
Results-driven Customer Service Specialist skilled in prioritizing tasks and thriving in fast-paced environments. Collaborates effectively with teams to achieve goals and embraces new challenges. Demonstrates strong adaptability and interpersonal skills, excelling in independent work and quickly mastering new concepts.
Overview
11
11
years of professional experience
Work History
CSR 2
Safelite Solutions
Columbus, Ohio
01.2024 - Current
- Coordinated scheduling and completion of auto glass services to enhance operational efficiency.
- Delivered exceptional customer service to ensure high levels of customer satisfaction.
- Analyzed claims and notes to provide optimal customer support.
- Engaged customers in conversation to understand needs and resolve issues effectively.
- Collaborated with team members to refine customer service processes.
- Maintained detailed records of customer interactions for future reference and analysis.
- Reported suspicious claims for further investigation, ensuring compliance and integrity.
- Remained calm and professional during stressful situations, successfully diffusing tensions.
Equipment Operator/Trainer
Abercrombie & Fitch
09.2021 - 11.2023
- Demonstrated expertise in operating stock pickers, pallet jacks, reach trucks, and turret trucks to enhance logistics efficiency.
- Trained new and existing employees on machinery operation and processes.
- Accurately stored, picked, and transported boxes while prioritizing safety and cleanliness.
Self-Employed PC Repair
Super Powered Builds LLC
05.2016 - 12.2020
- Diagnosed and repaired diverse client PC hardware and software issues efficiently.
- Built custom PCs tailored to client needs, balancing budget constraints with performance goals.
- Collaborated directly with clients to align on specifications and expectations.
- Delivered maintenance services, including updates and deep cleaning for PCs and gaming consoles.
General Manager
Marco's Pizza
01.2015 - 12.2015
- Led a team through training, supervision, and task delegation to achieve goals.
- Managed labor costs and scheduling to maximize operational efficiency.
- Oversaw customer service operations, addressing complaints to ensure satisfaction.
- Conducted interviews and made hiring decisions to strengthen team dynamics.
- Implemented marketing strategies targeting local businesses to enhance community engagement.
- Maintained equipment and ensured cleanliness in kitchen operations consistently.
- Prepared food and orders with emphasis on quality and efficiency.
Education
High School Diploma -
Newark High School
Newark, OH01.2011
Skills
- Problem solving
- Collaboration
- Attention to detail
- Adaptability
- Computer proficiency
- Customer service
- Leadership
- Conflict resolution
- Claims analysis
- Time management
Timeline
CSR 2
Safelite Solutions
01.2024 - Current
Equipment Operator/Trainer
Abercrombie & Fitch
09.2021 - 11.2023
Self-Employed PC Repair
Super Powered Builds LLC
05.2016 - 12.2020
General Manager
Marco's Pizza
01.2015 - 12.2015
High School Diploma -
Newark High School