Sandy Chancellor

• Oversaw daily operations and administration of 17 providers specializing in Family Medicine, Internal Medicine and Endocrinology.
• Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
• Developed and implemented policies and procedures to optimize workflow and enhance patient care.
• Created and executed initiatives aimed at enhancing patient accessibility, satisfaction, and the overall quality of care provided.
• Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
• Recognized opportunities for cost reduction in staffing and operational management.

• Interim Director August 2020-February 2021
• Led and empowered a team of seventeen Registered Nurses to consistently achieve KPIs.
• Oversaw the utilization of accreditation and certification self-assessment tools, actively reporting aggregated data and identifying compliance opportunities.
• Prepared and presented regular reports to senior management and Corporate Leadership, summarizing key performance indicators and recommending areas for improvement.
• Co-develop strategic plan to target identified quality of care opportunities, raising corporate quality score from 46.91 to 61.41.
• Perform facility-wide education and training on the PDSA method, lending support to departmental PI projects.
• Managed diverse Service Line Regulatory Certifications and Coordinators, including Joint Commission Spine, MBSAQIP Bariatric, Joint Commission Elective Hip and Knee, Joint Commission Thrombectomy Capable Stroke, ACC Heart Care-CABG, CHF, ACC Chest Pain, ACGME Family Residency.
• Collaborated with interdisciplinary teams to create corrective action plans, ensuring compliance during State and Joint Commission Surveys. Led operational plans to prevent Immediate Jeopardy (IJ) and Medicare payor contract loss.
• Directed comprehensive Physician Peer Review processes, encompassing Focused Professional Practice Evaluation (FPPE) and Ongoing Professional Practice Evaluation (OPPE).
• Served as an ombudswoman for the Graduate Medical Education Program.
• Actively contributed as a member of the Texoma Board of Governing Directors.

• Facilitate Compliance with State and Joint Commission Standards through tracers, group education and data analysis.
• Maintain a facility-wide state of Survey Readiness by partnering with department leadership to ensure Standards of Care are exceeded by utilizing best practice techniques.
• Assist Direct in representing TMC with all regulatory bodies through official communication, licensure agreements and complaint submissions to ensure deficiencies are addressed and sustained.
• Serve on COVID Incident Command Team 2020-2023.
• Serve on Incident Command Team for Ransomware attack September 2020.

• Reduced readmission rates by effectively managing patient discharges and following up on post-discharge needs.
• Facilitated discharge planning meetings to develop comprehensive care plans tailored to each patient's unique needs.
• Collaborated with medical teams to identify high-risk patients who required targeted interventions for a successful transition to the next level of care.
• Developed strong relationships with external service providers, ensuring a smooth handoff of patients upon discharge from the hospital setting.
• Provided initial and discharge education to patient and family for high-risk diagnosis: diabetes mellitus, COPD, CHF, CABG, Stroke, PNA.
• Served as a liaison between hospital staff, outpatient providers, and community agencies, bridging gaps in communication to optimize continuity of care for patients transitioning between settings.

• Home Health Field RN Jan 2016-July 2016
• Provide Skilled Nursing tasks and teaching to ages 0-21, in the home, school and rehab.
• 2017 Nursing Excellence Award Recipient
• Process new Home Care referrals by coordinating with Case Management, Infusion Pharmacies and HME suppliers to ensure provider's orders are properly implemented in the home.
• Schedule and coordinate initial, routine and PRN visits for nursing, therapy and HME field staff.
• Provide 24-hr patient triage telephonic support and video calls. Triage escalation calls and coordinate care with MD, nursing visits, HME delivery and ED visits.
• Support department Quality Director through audits, PIP and QUAPI development.
• Collaborate in the initial development and implementation of the Resource Nurse position: develop position materials, broadening the utilization of the RN, lead expanding team of remote nurses
• Support Senior Leadership during department closure by assisting VP with bill of sales, patient discharges and transition.

• Provide shift oversight of unit delivering 200 newborns monthly
• Coordinate care among nursing staff, OB physicians, Midwives and anesthetists to provide safe and quality care.
• Triage low-risk and high-risk obstetric patients to collaborate with provider for level of care needs.
• Responsible for holistic care of low risk and high-risk L&D and antepartum patients.
• Initial Infant Care, including admit, medications and RN to MD assessment.
• Circulate routine and emergent c-sections, other gyn procedures and provide Pre-Op and Post-Op care.

• Promoted to Charge Nurse six months after internship completion.
• Responsible for holistic care of low and high-risk L&D, antepartum patients and infants.
• Circulate routine and emergent c-sections, gyn procedures, Pre-Op and Post-Op care and rotating OR scrub.
• Provide OB triage and High-Risk Antepartum care, including collaboration with Maternal Fetal Medicine providers.
• Lead process and policy development for Blood product administration, PICC line care and massive hemorrhage protocol development.
• Preceptor for GN, RN travel nurses and Capstone students.

Committees: Chair Bereavement, Magnet Champion. Magnet Conference 2012, Peer Interview and Leadership Interview Committee, Eclipsys EHR-Shadow Charting team.