Sandy Chick
Jacksonville
Summary
Customer service professional with proven track record in team leadership and performance management. Known for strong focus on collaboration and achieving results, adapting to changing needs with ease. Expertise in conflict resolution and team training, ensuring high levels of customer satisfaction and team efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Team Leader
Publix Supermarkets
07.2022 - Current
- Trained and supervised team of customer service associated in providing premier service to customers
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Handled payroll duties for 90+ store associates, including timecard verification and issue resolution.
Customer Service Staff
Publix Supermarkets
02.2020 - 07.2022
- Developed rapport with customers through friendly communication.
- Responded to customer requests for products, services, and company information.
- Answered phone calls promptly to avoid on-hold wait times.
- Collaborated with team members to improve overall service quality.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Publix Supermarkets
06.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Art Director
On Ideas Advertising
02.2015 - 04.2019
- Made collateral to support various marketing campaigns and visually communicate concepts.
- Elevated brand awareness by creating marketing materials for print and digital campaigns.
- Maximized project efficiency with meticulous attention to deadlines, budget constraints, and client expectations.
- Led rebranding initiatives that effectively communicated company values while maintaining a contemporary aesthetic appeal.
Education
Bachelor of Arts - Graphic Design And Advertising
Flagler College
Saint Augustine, FL12-2014
Skills
- Customer service excellence
- Relationship building
- Complaint resolution
- Data management
- Administrative support
- Teamwork and collaboration
- Team management
- Retail store support
Languages
Spanish
Limited Working
Interests
- I like working with my hands and fixing things
- Crafting and DIY Projects
- Strategic Board Games
Timeline
Customer Service Team Leader
Publix Supermarkets
07.2022 - Current
Customer Service Staff
Publix Supermarkets
02.2020 - 07.2022
Cashier
Publix Supermarkets
06.2019 - 02.2020
Art Director
On Ideas Advertising
02.2015 - 04.2019
Bachelor of Arts - Graphic Design And Advertising
Flagler College
Similar Profiles
EDITH M HOODEDITH M HOOD
Deli Associate at Publix SupermarketsDeli Associate at Publix Supermarkets
Braden CiocBraden Cioc
Deli Worker/Cook at Publix supermarketsDeli Worker/Cook at Publix supermarkets
Sydney RickelmanSydney Rickelman
Grocery Stock Clerk at Publix SuperMarketsGrocery Stock Clerk at Publix SuperMarkets
Amarylis FuentesAmarylis Fuentes
Processing Clerk at USPSProcessing Clerk at USPS
Michael RosenburgMichael Rosenburg
CBRNE Hazard Modeling Software Instructor at Applied Research Associates Inc.CBRNE Hazard Modeling Software Instructor at Applied Research Associates Inc.