Sandy Damian Moreno
South Jordan
Summary
Results-oriented team leader focused on optimizing tenant experiences and operational workflows. Proven success in developing effective marketing strategies and managing lease agreements, contributing to increased tenant satisfaction and property performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Agent
Adagio Apartments
Draper
09.2023 - Current
- Developed targeted marketing strategies that successfully attracted prospective residents.
- Facilitated lease agreements and ensured compliance with housing regulations.
- Managed tenant inquiries and scheduled property tours to enhance resident engagement.
- Assisted residents with move-in processes and orientation activities.
- Processed applications by conducting background checks and verifying references.
- Coordinated maintenance requests and followed up on service completion.
- Answered calls and responded to inquiries, utilizing active listening and open-ended questioning to resolve issues efficiently.
- Performed administrative duties such as filing paperwork and updating databases.
Receptionist/Assistant Manager
El Milagro Housing
04.2022 - Current
- Coordinated planning of schedules and delegation of assignments to optimize coverage and meet service demands.
- Resolved customer issues to enhance satisfaction and loyalty.
- Cultivated repeat business through exceptional customer service and proactive responses to customer concerns.
- Communicated with clients via email, phone, and mail.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Tracked and monitored rental payments.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into the computer system to complete the eligibility process, recertifications, and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Online Personal Shopper
Walmart
11.2020 - 03.2022
- Achieved high satisfaction ratings by efficiently completing orders and selecting quality items for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage for customer pick up, ensuring product quality.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier
9 Beans And A Burrito
07.2020 - 11.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted customers with purchases, item location, and enrollment in reward programs.
- Restocked merchandise in front lanes to ensure product availability.
- Adapted schedule and took extra shifts to support operational demands.
- Analyzed weekly sales ads and tracked price changes for accurate customer information.
Education
Associate of Arts - Psychology
College of Southern Idaho
Twin Falls, ID05-2023
High School Diploma -
Murtaugh High School
Murtaugh, ID06-2020
Skills
- Lease negotiation
- Tenant rights
- Rent collection
- Property marketing
- Customer relations
- Database management
- Software proficiency
- Financial oversight
- Staff management
- Staff training
- Time management
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Microsoft Word - Issued 2016
- Life Insurance License - Utah Insurance Department, Issued 2026
Timeline
Leasing Agent
Adagio Apartments
09.2023 - Current
Receptionist/Assistant Manager
El Milagro Housing
04.2022 - Current
Online Personal Shopper
Walmart
11.2020 - 03.2022
Cashier
9 Beans And A Burrito
07.2020 - 11.2020
Associate of Arts - Psychology
College of Southern Idaho
High School Diploma -
Murtaugh High School