Sandy Delgado
Glen Rose,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer and Dispatching Service Representative
Outbound360
08.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided critical support during peak hours by efficiently coordinating resources to meet demand.
- Streamlined dispatch processes for improved efficiency and faster response times.
- Maintained open lines of communication between drivers, management, and customers for smoother operations.
- Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
- Kept detailed records of dispatch activities in compliance with company policies and regulatory requirements.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Resolved customer complaints effectively, resulting in increased loyalty and repeat business.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Daycare Teacher
Kids Clubhouse
02.2020 - 08.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Education
High School Diploma -
Glen Rose High School
Glen Rose, TX06.2018
Skills
- Strong Organization
- Stress Tolerance
- Dispatching experience
- Data Entry
- Customer Relations
- Schedule Coordination
- Database updates
- Customer Service
- Critical Thinking
- Decision-Making
- Time Management
- Health and safety
- Active listener
- Strong computer skills
- Problem-solving
Timeline
Customer and Dispatching Service Representative
Outbound360
08.2020 - Current
Daycare Teacher
Kids Clubhouse
02.2020 - 08.2020
High School Diploma -
Glen Rose High School
Similar Profiles
Cannon BrownCannon Brown
Meat/Produce Associate at WalmartMeat/Produce Associate at Walmart
Landon BopeLandon Bope
Food Service Worker at Sundown SubsFood Service Worker at Sundown Subs
NICOLE GROSSNICOLE GROSS
Real Estate Agent at PINNACLE REALTY ADVISORSReal Estate Agent at PINNACLE REALTY ADVISORS
BOBBY RITCHIEBOBBY RITCHIE
Overhead Crane Operator at Day & ZimmermannOverhead Crane Operator at Day & Zimmermann
Ramandeep SinghRamandeep Singh
Customer and Dispatching Service Representative at Rai Dispatch Training IncCustomer and Dispatching Service Representative at Rai Dispatch Training Inc