Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANDY FLORES

Schenectady,NY

Summary

Efficient Technical Writer with 15+ years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences. Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content. Detail-oriented with the ability to handle multiple projects simultaneously with a high degree of accuracy. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator.

Overview

33
33
years of professional experience

Work History

Documentation Specialist

LaSalle Network
01.2022 - 08.2023
  • Created and edited user documentation for Green Thumb Industries, using Word, Excel, PowerPoint
  • Using Visio, created flowcharts for Communication Escalation Protocol and organizational structure
  • Created Work Instructions for all departments using Veeva Vault.

Technical Writer

United Initiators, Inc
02.2023 - 05.2023
  • Created SOPs for Order Entry, Material Handling and Shipping, and Logistics Departments using SAP
  • Created flowcharts for all sections of Logistics
  • Created curriculum for Customer Service Representatives.

Technical Writer

Documentation Strategies
07.2021 - 11.2021
  • Prepared technical documents for RFP Deliverables for ACES (Real Property Tax Assessment) project of the NYS Department of Taxation and Finance
  • Tested each deliverable
  • Maintained Excel spreadsheets and graphs of each deliverable sent daily to NYS
  • Monitored expectations of RFP and prepared weekly/monthly reports to NYS.

Technical Writer

NYS Department of Health
09.2019 - 02.2020
  • Wrote, reviewed, and redesigned documents for Health Commerce consumer-facing application
  • Set up security roles.

Data Analyst

SUNY Research Foundation
01.2019 - 09.2019
  • Using Oracle Grants Module, compiled data on Sponsored Programs and Grants of all SUNY campuses
  • Monitored daily input data from all campuses and made notifications of inaccuracies.

Technical Writer, Business Analyst, Trainer

NYS Office Of Mental Health
08.2010 - 01.2018
  • Wrote technical and end user manuals for the Automated Time & Attendance & the Patient Cash Application programs to be implemented in all 28 OMH facilities
  • Created SOP documentation for G3I download failures
  • Tested all procedures and software enhancements
  • Wrote, executed, and tested SQL scripts using Toad
  • Wrote “as is” and “to be” User and Supervisor Guides and Procedures Manuals for the Purchasing, Inventory and Vouchering systems of PeopleSoft modules using MS Publisher
  • Trained all Office of Mental Health financial staff on the PeopleSoft accounting system
  • HIPPA trained.

Business Analyst

Superior Group
11.2009 - 07.2010
  • Analyzed business processes for Child Support Unit of NYSOTDA
  • Performed testing and documentation of Siebel/Oracle Customer Relationship Management application
  • Executed SQL queries for validation of data to CRM
  • Documented inconsistencies and errors.

Adjunct Instructor

Marist College
06.2009 - 11.2009
  • Created training documentation and taught MS Office applications to inmates at NYS medium security facilities.

Business Analyst

EnrichIT
11.2008 - 03.2009
  • Analyzed Oracle ERP business processes for Global Parts Standardization Project for GE Wind
  • Traced inventory parts flow from receiving, WIP, inventory, shipping to invoicing both in US and Europe using Visio
  • Analyzed existing supply chain planning in US and recommended use in Germany and Spain.

Project Manager

NYS Office of Homeland Security
04.2006 - 11.2008
  • Created OHS IT classes for new hires and existing employees
  • Created end user manuals for MS office training program, trained end users
  • Analyzed business practices of Training Unit
  • Responsible for researching, purchasing, and implementing Learning Management System/Learning Content Management System within the guidelines of PMBOK and NYS Finance and Procurement Laws
  • Conducted cross-agency LMS meetings
  • Wrote and retained Procurement Record for Office of General Services which was then used by Office of Technology (OFT) for purchase of the statewide Learning Management System
  • Project manager for construction phase of NYS Preparedness Training Center.

Implementation Project Manager, MIS Coordinator

The Newark Group
11.1990 - 01.2006
  • Coordinated implementation of Oracle ERP Manufacturing and Financials for 37 plants across US and Canada
  • Trained all plant and corporate personnel on all ERP modules.

Education

BA - Modern Languages

Niagara University
Niagara Falls, NY

Skills

  • Documentation Management
  • Desktop Publishing
  • Database Management
  • Content Development and Optimization
  • User Manual writing
  • Online Help Development
  • Workflow Analysis
  • Web Content Management
  • Requirements Gathering
  • Microsoft Publisher
  • Usability Testing
  • Problem-Solving

Timeline

Technical Writer

United Initiators, Inc
02.2023 - 05.2023

Documentation Specialist

LaSalle Network
01.2022 - 08.2023

Technical Writer

Documentation Strategies
07.2021 - 11.2021

Technical Writer

NYS Department of Health
09.2019 - 02.2020

Data Analyst

SUNY Research Foundation
01.2019 - 09.2019

Technical Writer, Business Analyst, Trainer

NYS Office Of Mental Health
08.2010 - 01.2018

Business Analyst

Superior Group
11.2009 - 07.2010

Adjunct Instructor

Marist College
06.2009 - 11.2009

Business Analyst

EnrichIT
11.2008 - 03.2009

Project Manager

NYS Office of Homeland Security
04.2006 - 11.2008

Implementation Project Manager, MIS Coordinator

The Newark Group
11.1990 - 01.2006

BA - Modern Languages

Niagara University

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