Sandy Heintz
Willoughby,OH
Summary
Organized and dependable banking professional who excels at processing high volumes of error-free transactions and meeting goals. Trustworthy Banker who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
16
16
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
11.2016 - Current
- Delivered outstanding service, maintaining 100% SAT scores for over 5 years, while building relationships for future business opportunities.
- Collaborated with branch team members to improve overall performance and achieve an increase of over $11 million in branch deposit growth
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Analyzed customers' financial information to deliver personalized account guidance.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Researched, corrected and followed up on account issues and errors with dozens of clients leading to increased customer satisfaction and balance growth for our branch
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
Bank Teller
First City Bank
03.2013 - 03.2014
- Maintained accurate records of customer transactions in line with bank procedures.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Established rapport with new clients to increase satisfaction and loyalty.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Paraprofessional
Department Of Defense Education
09.2008 - 06.2011
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Increased parent engagement in their children''s education by participating in parent-teacher conferences and providing regular updates on student progress.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
Education
Bachelor of Arts - English And Psycology
University of Maryland University College
Aviano, Italy05.2011
Skills
- Proofreading
- Relationship Building
- Excellent Communication
- Team Collaboration
- Notarial Acts
- Administrative Support
- Adaptability and Flexibility
- Interpersonal Communication
- Microsoft Office proficient
- Confidentiality and Privacy Practices
Timeline
Client Relationship Consultant
U.S. Bank
11.2016 - Current
Bank Teller
First City Bank
03.2013 - 03.2014
Paraprofessional
Department Of Defense Education
09.2008 - 06.2011
Bachelor of Arts - English And Psycology
University of Maryland University College
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