Sandy Lieu Perry
Instawork
Oakland,CA
20
years of professional experience
1
Certification
1
Language
Dependable Custodian experienced in maintaining cleanliness and order in diverse facilities. Achieved operational efficiency through effective cleaning techniques and strong interpersonal skills, fostering positive relationships with colleagues and supervisors. Committed to delivering consistent performance and meeting deadlines.
Work History
Custodian
1 Year- Trained and mentored new custodial staff on best practices and equipment usage.
- Implemented efficient cleaning protocols, enhancing workflow and reducing downtime.
- Conducted routine inspections to maintain compliance with health and safety regulations.
- Oversaw daily cleaning operations, ensuring high standards of cleanliness and safety.
General Laborer
1 Year 9 Months- Streamlined workflow processes by loading and unloading materials.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites disposing of it in designated areas.
Food Service Worker
3 Years 9 Months- Prepared and served food items in accordance with health and safety regulations.
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Operated kitchen equipment, ensuring proper usage and maintenance protocols.
- Assisted in inventory management, tracking supplies, and minimizing waste.
Customer Service Representative Lead
8 Years 5 Months- Supported Covid relief efforts by supplying Covid test kits to non-profit research institutions and helping establish new laboratories for testing.
- Handled incoming and follow-up calls, addressed product inquiries via phone and email, and entered orders.
- Processed and ordered products, managed product brochures, handled packaging and shipping, created shipping labels, maintained stock inventory, submitted annual price files for distributors, and updated pricing on website and CRM system.
Customer Care Specialist
6 Months- Supported customers with new account setup, order processing, inquiries, and shipping updates to enhance user experience
- Managing customer service tickets based on product inquiries and customer accounts using Shopify, Provided customer service through Gor, addressing inquiries and issues
- Updated shipping information and processed payments on Recharge to maintain accurate order fulfillment
Customer Service Support
8 Months- Maintained and controlled incoming and outgoing mass text messaging while answered and directed incoming calls to appropriate departments, assisted customers with product inquiries to enhance satisfaction, processed exchanges and returns, ensuring compliance with company policies, and handling order processing.
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
Customer Service Representative
6 Months- Provided order entry, compiled orders for delivery routes, handled customer service, and managed email correspondence for a snack distribution company.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Handled customer inquiries and resolved issues swiftly, enhancing overall customer satisfaction.
- Trained new team members on company policies and customer service best practices.
Operator Assistant
7 Years 10 Months- Answered and routed calls to appropriate personnel, provided customer service, certified funds, filed documentation, sent emails, and processed orders.
- Operated machinery to assist in production processes efficiently.
- Monitored and maintained equipment to ensure optimal performance.
- Collaborated with team members to streamline workflow and improve productivity.
Education
BA - Business Management
Skills
Office software proficiency
Hazardous waste management
Reliability and punctuality
Data entry skills
Cleaning operations
Sanitation procedures
Waste management
Reliability and attendance
Fast-paced environment
Safe food handling
Efficient food preparation
Food assembly
Quality control
Food storage practices
ServSafe
Certification
- Certified Food Handlers, Certificate
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Custodian
Instawork
10.2025 - CurrentRead More
General Laborer
Instawork
01.2025 - CurrentRead More
Customer Care Specialist
Sunwink
06.2023 - 12.2023Read More
Food Service Worker
Instawork
01.2023 - CurrentRead More
Customer Service Representative Lead
Bioneer
01.2016 - 06.2024Read More
Customer Service Support
Mayvenn
03.2015 - 11.2015Read More
Customer Service Representative
Vendmart
09.2014 - 03.2015Read More
Operator Assistant
UNI information
11.2006 - 09.2014Read More
University of Phoenix
BA from Business Management
Read More