Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
Streamlined customer service for international clients by interpreting inquiries and responses, leading to improved customer satisfaction.
Membership Specialist
Girl Scouts of Central & Southern NJ
, NJ
09.2015 - Current
Implemented new processes for tracking member feedback, enabling proactive improvements to be made based on real-time input from our clients.
Enhanced membership retention by developing strong relationships with members and understanding their preferences. Retention outcome of 70%
Monitored membership trends and reported on key performance metrics during monthly team meetings, helping inform future strategies. Managed various counties across Camden, Burlington, Mercer.
Enhanced client satisfaction by providing exceptional customer service in responding to inquiries and resolving concerns.
Organized volunteer recruitment efforts, attracting committed individuals who contributed their time and skills to the organization's mission.
Leveraged strong interpersonal skills in building rapport with clients, vendors, volunteers, colleagues, supervisors, board members-fostering a positive work culture where collaboration thrived.
Promoted diversity and inclusion by developing and implementing comprehensive strategies and programs.