Sandy Melena
Acworth,GA
Summary
Dynamic Bilingual Medical Assistant with proven expertise in patient care and HIPAA compliance. Excelled in enhancing patient satisfaction through exceptional customer service and effective communication skills. Demonstrated ability in medical records management and bilingual support, significantly improving clinic efficiency and patient trust.
Overview
7
7
years of professional experience
Work History
Bilingual Medical Assistant
Our Kids Pediatrics
06.2022 - 12.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Bilingual Customer Service Representative
NCourt
03.2018 - 07.2022
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Warehouse Worker
Amazon
01.2018 - 03.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Medical Assistant
UEI College
Morrow, GASkills
- Bilingual Spanish & English
- Patient scheduling
- Customer service
- Vital sign monitoring
- EMR
- Clinical documentation
- Data entry
- Medical procedures
Timeline
Bilingual Medical Assistant
Our Kids Pediatrics
06.2022 - 12.2024
Bilingual Customer Service Representative
NCourt
03.2018 - 07.2022
Warehouse Worker
Amazon
01.2018 - 03.2018
Medical Assistant
UEI College