Sandy Phan
Chandler,AZ
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with brokers to gain details for processing claims.
Overview
10
10
years of professional experience
Work History
Liability Adjuster Specialist
Trexis Insurance
01.2023 - Current
- Interpret personal auto policy language and analyzes liability for the appropriate jurisdictions
- Document a claim file with notes, evaluations and decision-making process
- Secure detailed factual recorded statements from insured's, claimant's and witnesses
- Develop and maintain effective working relationships with automotive repair facilities, police authorities and independent appraisal firms
- Handle Total Losses of the vehicles.
- Managed complex claims requiring multi-faceted approaches such as subrogation recovery efforts, minimizing company exposure to financial losses.
- Conducted field investigations to gather necessary information for accurate claim assessments, resulting in more accurate evaluations of damages and liabilities.
Injury Claim Specialist
State Farm
11.2019 - 11.2022
- Investigate, analyze, decision-making, evaluate, negotiate, and settle attorney-represented, litigated, and non-litigated complex bodily injury claims
- Applied advanced knowledge of policies, procedures, laws, statutes, and insurance regulations and insurance regulations when settling claims with values more than $1,000,000.00
- Resolved 98% of cases on average before trial
- Work through an organized daily schedule, managing both phone calls and task driven queues
- Apply knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, and damages
- Managed an extensive case log of approximately 200 - 300 claims at any given time with accuracy and proficiency, reduced loss ratio through fair and prompt processing of claims and consistently maintained high weekly closing.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
Injury Claim Associate – Auto Injury
State Farm
12.2018 - 11.2019
- Proactively investigating claims, applying coverage, accurately documenting the file, and paying what is owed
- Answering inbound calls and making outbound calls to customers and claimants
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
Underwriting Assistant Service
State Farm
01.2015 - 12.2018
- Achieved a 20% higher productivity rate than the teams average, by handling a high volume of tasks
- Collects financial and statistical information for the insurance underwriter to use to determine if insurance can be provided to an individual or organization
- Related to underwriting submissions with strong attention to detail and high accuracy.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Education
Accounting
Rio Salado Community College
Phoenix, AZ07.2024
A.O.S. in Respiratory Therapy -
Kaplan College
Phoenix, AZ08.2011
Skills
- Accountability
- Negotiations
- Communication
- Decisiveness
- Initiative
- Conflict resolution
- Flexibility
- Teamwork
Websites
Education degree/certifications
- Certification / Licensure, Arizona Board of Respiratory Care Examiners License, 010532
- Arizona Department of Real Estate License, License, SA679902000
Timeline
Liability Adjuster Specialist
Trexis Insurance
01.2023 - Current
Injury Claim Specialist
State Farm
11.2019 - 11.2022
Injury Claim Associate – Auto Injury
State Farm
12.2018 - 11.2019
Underwriting Assistant Service
State Farm
01.2015 - 12.2018
Accounting
Rio Salado Community College
A.O.S. in Respiratory Therapy -
Kaplan College
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