Sandy Rios
Target
Phoenix,AZ
1
Language
8
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Senior Branch Product Support
1 Year 2 Months- Coordinated escalations with cross-functional teams to resolve complex issues efficiently.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Closing Expert
2 Years 10 Months- Directed team zoning, recovery, and merchandising resets for next-day readiness.
- Trained new team members on closing standards, safety, and store processes.
- Coordinated closing routines to secure sales floor, registers, and backroom operations.
Business Support Connection
2 Years 8 Months- Perform complex verbal or written communication skills to handle customer interactions and provide an excellent customer experience
- Assist bankers in escalated complaints and tickets to resolve customer problems resolved.
- Supported branch partners with compliance to ensure customer documents adhered to regulatory and policy standards.
- Provided subject matter expertise and interpreted procedures to offer feedback and recommendations for policy improvements and risk management.
Business Customer Representative
1 Year 6 Months- Handled customer interactions and collaborated with departments to resolve escalated issues, ensuring a best-in-class customer experience
- Interacted with management, peers, and customer success group, as well as external customers, on products and services to support customer segments
- Enhanced customer interactions by implementing feedback procedures within established procedures
Barista
2 Years 7 Months- Prepared handcrafted espresso beverages, brewed coffee, and tea while maintaining recipe and quality standards.
- Delivered customer connections by greeting guests, taking orders, and resolving service issues promptly.
- Operated POS systems accurately to process payments, modify orders, and support efficient checkout flow.
- Restocked milk, syrups, pastries, and supplies to maintain readiness during peak service periods.
Education
Diploma
Skills
Customer service expertise
Excellent communication
Verbal communication
Active listening
Attention to detail
Organizational skills
Process improvement
Multitasking
Flexible and adaptable
Calm under pressure
Computer skills
Bilingual
Languages
Spanish
Native or Bilingual
Interests
Documenting and sharing travel experiences.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Enjoy creating and following travel blogs and vlogs.
Adventure Travel
Timeline
Senior Branch Product Support
Wells Fargo & Company
08.2025 - CurrentRead More
Closing Expert
Target
12.2023 - CurrentRead More
Business Support Connection
Wells Fargo
12.2022 - 08.2025Read More
Business Customer Representative
Wells Fargo
06.2021 - 12.2022Read More
Barista
Starbucks
03.2019 - 10.2021Read More
Paradise Valley High School
Diploma
Read More