Summary
Overview
Work History
Education
Skills
Timeline
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TAMMY FIGUEROA

CHIEFLAND

Summary

Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Expertise in managing escalated support issues and maintaining high customer satisfaction. Proficient in CRM systems, active listening, and multitasking, contributing to effective team collaboration and business objectives. Results-driven Direct Sales Agent with a focus on strategic sales planning and relationship management, consistently achieving sales targets through negotiation and communication skills. Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.

Overview

17
17
years of professional experience

Work History

Customer Service/Sales/Product Support

LiveOps
Scottsdale
10.2012 - 11.2024
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Processed medical claims efficiently using specialized software and systems.
  • Reviewed claim submissions for accuracy and completeness prior to processing.
  • Communicated with healthcare providers to resolve claim discrepancies and issues.
  • Maintained detailed records of claims and correspondence for auditing purposes.
  • Collaborated with team members to streamline claim processing workflows.
  • Reviewed and approved insurance claims for accuracy prior to submission.
  • Verified accuracy of all paperwork related to insurance claims before submitting them to the underwriter for payment approval.
  • Investigated insurance claims related to loss or damage from natural disasters.
  • Filled out paperwork related to insurance claims and billing procedures.
  • Processed insurance claims accurately in accordance with company policies.

Customer Service/Product Support/Tech Support/Chat Agent

MCI CDC Vaccination Support
Chiefland
05.2021 - 06.2021
  • Assisted customers with vaccination questions. CDC.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.

AKC French Bulldog Breeder/Owner

Frenchbulldoghav
Chiefland
01.2008 - 02.2019
  • Managed breeding programs to enhance genetic diversity and improve animal health.

  • Monitored animal behavior and health to ensure optimal breeding conditions.
  • Documented breeding records and maintained accurate databases for tracking lineage.
  • Developed marketing strategies to increase sales of livestock products.
  • Responsible for the selection, breeding, and management of livestock.
  • Maintained detailed records of breeding activities, births, and deaths.
  • Supported animal health by keeping areas clean, neat and properly sanitized.

Education

High School Diploma - Business Education

Bronson Middle High School
Bronson, FL

Skills

  • Customer service expertise
  • Claim processing
  • Medical claims management
  • Attention to detail
  • Problem solving
  • Effective communication
  • Task prioritization
  • Sales strategies
  • Data accuracy
  • Sales proficiency
  • Salesforce CRM management
  • Technical support skills
  • Data entry accuracy
  • Microsoft Office suite
  • VoIP systems knowledge
  • Live chat operations
  • Windows OS troubleshooting
  • Expert communication skills
  • Time management efficiency
  • Help desk solutions
  • B2B interactions
  • Call center operations
  • VPN configuration
  • Kronos system usage
  • AWS cloud services
  • Communication
  • Research

Timeline

Customer Service/Product Support/Tech Support/Chat Agent

MCI CDC Vaccination Support
05.2021 - 06.2021

Customer Service/Sales/Product Support

LiveOps
10.2012 - 11.2024

AKC French Bulldog Breeder/Owner

Frenchbulldoghav
01.2008 - 02.2019

High School Diploma - Business Education

Bronson Middle High School

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