Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
OperationsManager
Sandy Rowe

Sandy Rowe

Direct Mail SME
Noblesville,IN

Summary

Direct Mail subject matter expert with 32 years of industry experience in managing successful programs. With many years in sales and management of projects and production (both internal and external) for key accounts, provide a unique perspective. One that is simultaneously focused on driving revenue, results and efficiency.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Client Engagement Manager

HH Global
02.2014 - Current
  • Developed tailored solutions for key clients, ensuring customer satisfaction and loyalty.
  • Established trust-based relationships with key decision-makers (including those in the C-suites), positioning our organization as their preferred partner.
  • Recruited, interviewed and hired employees and implemented mentoring program to build successful teams.
  • Managed profitable P&L, forecast, and budget.
  • Collaborated with senior leadership to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve performance.

Account Manager & Mailing Division Director

Allegra Marketing, Print & Mail
12.1997 - 02.2014
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Managed diverse portfolio of accounts, ensuring timely communication and relationship building.
  • Book of business was 40% of all revenue, while being 1 of 4 in Sales.
  • Achieved & exceeded company-defined sales quotas, while winning awards regularly.
  • Brought Mailing Services in-house and managed all aspects of Department, including equipment, software, training and USPS relationships.

Director of Production Services

Apogee Direct Marketing
12.1996 - 12.1997
  • Handled all aspects of production for all Marketing Campaigns. Worked closely with Creative Director & Business Development to ensure seamless production of marketing plans as well as database management, list procurement and response analysis..

Project Manager

AdminaStar Communications
06.1992 - 12.1996
  • Worked closely with Customers, Sales Team, Programming and Production Departments from development and parallel testing, to continued monitoring of daily processes throughout life of contract.
  • Key accounts included: Anthem's Payroll, Alverno Administrative (daily statements for 9 hospitals), over 80 credit unions’ monthly and quarterly statements as well as large direct mail campaigns for various clients.

Skills

  • Account Management
  • USPS Regulations
  • Team Oversight
  • Inventory Management
  • Strategic account development
  • Business Analytics
  • Analytical problem solver
  • Operations Management

Accomplishments

  • Achieved $1MM Postal Savings for key client in year 1 of contract
  • Reduced Past Due AR's from 15% to .03%
  • Developed customized reporting; both client facing and internal, to drive and track metrics for success
  • Proven sales leader, continuously exceeding goals
  • Successful program development and management of high volume direct mail programs, inventory management and e-commerce sites

Certification

  • Mail Design Professional Certification – USPS
  • 2002 #1 Account Manager – National Award – Allegra Network
  • Top 10 Account Manager – National Award received 13 years consecutively – Allegra Network
  • Sales & Marketing Training – ongoing certifications through Allegra University / Flint, MI
  • 2011 Marketing Central Certification – Allegra University / Flint, MI
  • Project Management Certification

Timeline

Client Engagement Manager

HH Global
02.2014 - Current

Account Manager & Mailing Division Director

Allegra Marketing, Print & Mail
12.1997 - 02.2014

Director of Production Services

Apogee Direct Marketing
12.1996 - 12.1997

Project Manager

AdminaStar Communications
06.1992 - 12.1996

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Sandy RoweDirect Mail SME