Sandy Saint-Jean
Miami
Summary
Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Installation Executive Telecommunications
Kantar Media LLC consulting company
01.2025 - Current
- Kantar is the world's leading data, insights and consulting company.Is a market research, including surveys, focus groups, and data analysis, to gather information about consumer behavior and preferences.
Market research is essential for businesses and their strategy so the necessary information is acquired for their target markets.
Customer Service/Call Center
Nations Benefits
Miramar
11.2023 - Current
- Answering incoming calls, work with customers to resolve questions, give directions, and fix potential problems.
- Check benefits, input information after call, resolve issues, transfer calls.
- Providing troubleshooting assistance to customers.
- Performing other duties assigned to me.
- Card activation.
- Mailing out catalogs.
Support Staff Member
Susan G Koman
Miami
03.2020 - Current
Customer Service
Eden Catering Banquet Hall
Hollywood
06.2018 - Current
- Answers phone calls.
- Schedules meetings and supports visitors.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
- Provides office support to either an individual or team and is vital for the smooth-running of a business.
- Bookkeeping skills.
- Time management skills.
- Help with kids.
- Greet and welcome guests upon arrival.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort and distribute daily mail/deliveries.
Administrative Assistant
World Mission Christian Academy
Miami
06.2016 - Current
Insurance Agent/Customer Service Agent
NoFault Car Insurance Company
Doral
04.2016 - Current
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Identifies prospective clients through leads and referrals.
- Schedules client meetings.
- Performs follow-up calls as needed.
- Advises on car insurance coverage.
- Conducts periodic policy reviews.
- Prepares insurance proposals.
- Completes requirements and submits to underwriters.
Election Specialist
Miami-Dade County Elections Department
Doral
03.2024 - 11.2024
- Troubleshooting all polls
- Election Preparation:Assisting with poll worker recruitment, training, and manual creation.
Coordinating supplies necessary for conducting an election.
Preparing and reviewing ballots and voting equipment.
Preparing reports required by election authorities.
- Assisting Voters and Public:Greeting and assisting the public at voter services counters.
Responding to inquiries and requests from voters via phone, email, and in person.
Providing information about election procedures and laws.
- Election Day Support:Instructing judges and precinct officials.
Answering questions and resolving problems during elections.
Processing absentee ballots and voter history.
Assisting with voting processes like one-stop voting.
Election ATS (Administrative Troubleshooter)
Miami Dade Election Department
Doral
03.2024 - 11.2024
- Troubleshooting: Identifying and resolving issues that may arise before or during Election Day, such as problems with equipment like EViDs.
- Support for Polling Locations: Providing on-site assistance and guidance to the Clerk and Elections Specialist at polling locations, helping them address issues and ensure adherence to election procedures.
- Monitoring and Compliance: Monitoring assigned polling locations to ensure Election Board members are operating according to policies and Florida Statutes.
- Accessibility: Ensuring polling locations are ADA compliant.
- Serving as "On-Call": Being available to transport election items to the Collection Center as needed.
- Communication: Responding to calls from precincts or Election Central and communicating any immediate concerns to ATS Election Central support.
- Pre-Election Day Preparations: Ensuring necessary equipment, such as MiFi and EViDs, is properly connected and functioning before Election Day.
Education
A.A - Business Administration
Miami Dade College
Miami, FL04.2010
Skills
- Customer Service
- Mail Management
- Phone Call Answering
- Filing
- Manger
- Logistics
- Organization
- Marketing
- Data
Certification
Conversational
Volunteer Experience
Support Staff Member, Susan G Koman, Miami, FL, 03/01/20, Present
Languages
Creole, Intermediate
Timeline
Service Installation Executive Telecommunications
Kantar Media LLC consulting company
01.2025 - Current
Election Specialist
Miami-Dade County Elections Department
03.2024 - 11.2024
Election ATS (Administrative Troubleshooter)
Miami Dade Election Department
03.2024 - 11.2024
Customer Service/Call Center
Nations Benefits
11.2023 - Current
Support Staff Member
Susan G Koman
03.2020 - Current
Customer Service
Eden Catering Banquet Hall
06.2018 - Current
Administrative Assistant
World Mission Christian Academy
06.2016 - Current
Insurance Agent/Customer Service Agent
NoFault Car Insurance Company
04.2016 - Current
A.A - Business Administration
Miami Dade College