Sandy Udoh
Poplin
Houston,TX
1
Certification
15
years of professional experience
Customer Support Specialist handling high-volume customer calls and emails while resolving product, service, and order questions. Balances customer satisfaction, policy knowledge, and fast issue resolution to keep service standards high and maintain positive customer experiences. Processes service orders promptly and uses caller trends to flag process improvements.
Work History
Customer Support Specialist
5 Years 7 Months- Handle 20 customer requests weekly across phone and email channels, balancing priorities in a fast-paced support queue.
- Respond to customer calls and emails with clear answers about products, services, and company information.
- Process customer service orders promptly, using Microsoft Office to support accurate tracking and timely follow-through.
- Evaluate recurring customer concerns and caller trends to identify process gaps and apply proactive corrections.
Home Manager
4 Years 5 Months- Tracked weekly supply and grocery orders to maintain stocked, well-run home operations.
- Led staff training on current best practices and safety protocols to strengthen day-to-day care consistency.
- Supported individuals with moderate to severe developmental disabilities through daily living assistance and coordinated outside resources.
- Organized physical, mental, and social activities that promoted resident well-being and engagement.
- Managed housekeeping routines to keep shared spaces clean, neat, and properly sanitized.
- Coordinated staff schedules and workflows to maintain resident coverage without exceeding budget targets.
Geospatial Engineer
2 Years 10 Months- Presented 50% of briefings on maps and exhibits using PowerPoint and ArcGIS to support mission planning and operational updates.
- Integrated collected data into drawings to improve design accuracy and development quality.
- Supported a senior designer by handling delegated tasks and keeping production work moving on schedule.
- Transferred and rescaled information from aerial photographs to complete accurate maps.
- Analyzed still and motion imagery to produce geospatial intelligence for military operations.
Education
Bachelor of Arts - Signal/Geospatial Intelligence
Bachelor of Arts - Police Science
High School Diploma
Bachelor of Arts - Medical Assistant
Skills
Microsoft Office
Time management
Communication
Multitasking
Customer issue resolution
Email support
Order processing
Customer satisfaction support
Appointment scheduling
Inventory tracking
Calendar coordination
Process improvement
Certification
Project Management
Timeline
Customer Support Specialist
Poplin
03.2021 - CurrentRead More
Home Manager
Pink Zebra Home
09.2016 - 02.2021Read More
Geospatial Engineer
US Army
04.2012 - 02.2015Read More
Nyack Senior High School
High School Diploma
Read More
Long Island University
Bachelor of Arts from Police Science
Read More
US Army Engineer School
Bachelor of Arts from Signal/Geospatial Intelligence
Read More
The College of Health Care Professions
Bachelor of Arts from Medical Assistant
Read More
Languages
- English
- Haitian Creole/ French
Languages
Good,3,Excellent,5
Personal Information
Title: Customer Support Specialist