Sandy Velasco Gordillo
Fredericksburg,VA
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in high-pressure environments and enhancing customer satisfaction. Skilled in problem-solving and customer service, adept at fostering teamwork and collaboration. Demonstrated ability to improve office functionality and safety, contributing significantly to team success and efficiency.
Overview
8
8
years of professional experience
Work History
Team Member
Chick-fil-A
01.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Desk Receptionist
Country Inns & Suites
03.2022 - 09.2022
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
Host
Cracker Barrell
04.2017 - 01.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
James Monroe High School
Fredericksburg, VA05.2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Full Professional
Timeline
Desk Receptionist
Country Inns & Suites
03.2022 - 09.2022
Team Member
Chick-fil-A
01.2021 - Current
Host
Cracker Barrell
04.2017 - 01.2019
James Monroe High School
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