Sandy Wheeler

Greenbrier,AR

Summary

Detail-oriented professional with strong customer service and organizational skills. Experienced in managing schedules and maintaining data accuracy, contributing to enhanced office efficiency and improved client satisfaction.

Overview

years of professional experience

Work History

Office Assistant / Personal Assistant

Wealthlux Credit Repair

Little Rock, AR

02.2020 - 09.2021

Organized and maintained office files, ensuring easy access to vital documents.
Assisted in managing client communications, enhancing customer service experience.
Coordinated scheduling for appointments and meetings, optimizing office efficiency.
Processed client information accurately, contributing to data integrity and confidentiality.
Expedited document processing with accurate data entry and timely filing.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Prepared and edited documents to produce precise, accurate and professional communication.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Improved data accuracy, entering and updating records in database with keen eye for detail.
Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.

Office Manager /Patient Care Technician

501 Pain And Rehab Chiropractic

Conway, AR

05.2014 - 10.2019

Oversaw daily office operations, ensuring efficiency and productivity across departments.
Streamlined scheduling processes to enhance appointment management and patient flow.
Managed inventory control, maintaining optimal supply levels for medical equipment and office supplies.
Developed training programs for staff, improving onboarding and enhancing team performance.
Implemented electronic health record systems, increasing data accuracy and accessibility for healthcare providers.
Coordinated communication between medical staff and patients, fostering a positive clinic environment.
Monitored compliance with health regulations, ensuring adherence to industry standards and policies.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.

Owner

Pest Pro Pest And Termite Control LLC

Morrilton, AR

04.2003 - 04.2011

Managed daily operations, ensuring compliance with safety regulations and pest control standards.
Supervised team of technicians, providing training on best practices and service protocols.
Developed and implemented strategic marketing plans to increase customer acquisition and retention.
Streamlined inventory management processes, reducing waste and improving resource allocation.
Cultivated relationships with clients, addressing concerns and enhancing overall satisfaction ratings.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Trained and motivated employees to perform daily business functions.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.

Office Assistant /Assistant Food Service Leader

Ann's Catering

Little Rock, AR

01.1996 - 05.2002

Coordinated scheduling and logistics for catering events, ensuring timely delivery and setup.
Managed inventory levels of supplies, optimizing stock availability for operations.
Assisted in menu planning and preparation, contributing to diverse catering offerings.
Streamlined communication between clients and kitchen staff, enhancing service efficiency.
Trained new office assistants on administrative processes and customer service standards.
Developed filing system for client contracts and invoices, improving document retrieval speed.
Oversaw daily office operations, maintaining a productive work environment for team members.
Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.

Education

High School Diploma -

Drew Central

Monticello, AR

Skills

Customer service
Positive attitude
Time management
Data entry
File organization
Organizing and categorizing
Verbal communication
Dedicated team player
Administrative support

Office administration
Office management
Excel spreadsheets
Appointment scheduling
Strong problem solver
Professional and mature
Scheduling appointments
Front office management
Clerical support

Timeline