Summary
Overview
Work History
Education
Skills
Timeline
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Sandy Zavorski

Chicago,Il

Summary

Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

23
23
years of professional experience

Work History

Customer Service and Scheduling for 65 Doctors

Loyola University Medical Center
04.2016 - 01.2018
  • Streamlined clinic operations, implementing efficient scheduling and documentation practices.
  • Negotiated with insurance companies to secure coverage for new, effective treatments not previously included in plans.

Legal Assistant

The Ticket Clinic
04.2015 - 10.2015
  • Manager (Michael Salazar)
  • 954-249-3193
  • $15.00
  • Managed scheduling and calendar coordination for attorneys to optimize workflow.

Warehouse Packer

Pactiv
01.2015 - 04.2015
  • 847-541-1480
  • (Second part time job)

Billing/Collector Managed Care

Advocate HealthCare
05.2012 - 05.2014
  • Manager Darlene Subasic
  • 630-645-5521
  • Supervisor Laura Carrion- Solis
  • 630-645-0009
  • ($17.37)
  • Managed billing inquiries and resolved discrepancies to enhance patient satisfaction.
  • Streamlined collections process, reducing outstanding accounts receivable through effective communication strategies.
  • Collaborated with healthcare providers to ensure accurate billing information and timely claim submissions.

PSA (Skokie Hospital Location)

North shore University Health System
09.2009 - 04.2010
  • Dan Kapar
  • 847-933-6034
  • Psa (Practice Support Center Corporate Location)
  • Sharon Martel (04-28-2010 to 03-16-2012)
  • 847-982-4601 Or Michelle Car ph# 847-982-4690
  • Specialty physicians/ Primary Care Scheduling
  • Medication Request taken
  • Medical concern msg's taken
  • Call center setting
  • ($16.16)
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Insurance Biller & Collector

Neurological & Orthopedic Hospital of Chicago
07.2008 - 12.2009
  • Processed insurance claims efficiently, ensuring compliance with hospital policies and regulations.
  • Reviewed patient accounts to verify accuracy of billing information and identify discrepancies.
  • Collaborated with healthcare providers to resolve billing issues and enhance patient satisfaction.
  • Trained new staff on billing procedures, promoting adherence to best practices and efficiency.

Collector/ Customer Service

Neurological & Orthopedic Hospital OF Chicago
07.2008 - 12.2009
  • Carol Prime
  • 630-395-5161
  • ($16.16)
  • - Managed Care/ Commercial Collector/ Customer Service

Collector Customer Service

Blue Marsh Holdings LLC (Temp Agency)
04.2008 - 05.2008
  • Lincoln Park Hospital
  • Gina Seewald 770-518-4076
  • ($15.00)

Customer Service Rep/ Billing/ Collections, Financial Counselor/ Hospital Setting

Resurrection HealthCare
09.1998 - 03.2008
  • Johnnie Thomas (09/08/1998 to 06/2002)
  • 847-316-2402
  • Ginger Vermeer (06/2002 to 03/26/2008)
  • 847-813-3938
  • ($8.00- $13.84)
  • Customer Service Rep for all 9 of Resurrection Healthcare hospitals; able to help patients review charges; explain and validate accurate billings. Work with insurance companies regarding questions relating to CPT, HCPCS, REV codes and diagnosis issues, while complying with HIPPA la
  • Knowledgeable of Blue cross, Managed care, Workman's Comp and Commercial billing requirements. Biller & Follow Financial Counselor; knowledgeable of charity programs, payment plans, taking patients by appointment and or walk-in, or via phone. Aiding Manger with pre- collection reports and or bad debt reports.
  • Cross training in Medicaid and Medicare billing & follow up

Assistant Manager

Kid Spot Clothing Store
06.1995 - 09.1998
  • ($8.00- $9.50)
  • Opening and closing the store. Responsible for counting down the registers and balancing the safe
  • Also responsible for making the schedule for employees and handling any customer service issues that may arise.

Education

No Degree - Healthcare And Business, Computers

Wilbur Wright College
Chicago Il
01.2006

High School Diploma -

Amundsen High School
Chicago
06-1995

Skills

  • AS400, Meditech, Nebo, Star, Hms, Microsoft, Excel, HBOC, Word, Outlook, Affinity, Next Gen, Epic, Epro phone system, Excel, Ecare, Allegra, Artiva, Care Connection
  • Customer service
  • Scheduling optimization
  • Billing resolution
  • Insurance negotiation
  • Claim processing
  • Documentation management
  • Communication strategies
  • Workflow coordination
  • Patient advocacy
  • Data entry accuracy
  • Team collaboration
  • Problem resolution
  • Time management
  • Compliance adherence
  • Process improvement
  • Medical terminology knowledge
  • Conflict resolution
  • Financial counseling
  • Training and onboarding
  • Fast-paced environment adaptability
  • Patient counseling
  • Patient safety
  • Medical record-keeping
  • Maintaining privacy
  • Staff collaboration
  • Quality improvement
  • Excellent communication
  • Active listening
  • Relationship building

Timeline

Customer Service and Scheduling for 65 Doctors

Loyola University Medical Center
04.2016 - 01.2018

Legal Assistant

The Ticket Clinic
04.2015 - 10.2015

Warehouse Packer

Pactiv
01.2015 - 04.2015

Billing/Collector Managed Care

Advocate HealthCare
05.2012 - 05.2014

PSA (Skokie Hospital Location)

North shore University Health System
09.2009 - 04.2010

Collector/ Customer Service

Neurological & Orthopedic Hospital OF Chicago
07.2008 - 12.2009

Insurance Biller & Collector

Neurological & Orthopedic Hospital of Chicago
07.2008 - 12.2009

Collector Customer Service

Blue Marsh Holdings LLC (Temp Agency)
04.2008 - 05.2008

Customer Service Rep/ Billing/ Collections, Financial Counselor/ Hospital Setting

Resurrection HealthCare
09.1998 - 03.2008

Assistant Manager

Kid Spot Clothing Store
06.1995 - 09.1998

No Degree - Healthcare And Business, Computers

Wilbur Wright College

High School Diploma -

Amundsen High School
Sandy Zavorski