Sandy L. Knechtel
Columbia,TN
Summary
Accomplished Guest Relations Manager with a proven track record at Hyundai and Genesis of Cool Springs, enhancing customer satisfaction and retention through exceptional communication and service improvements. Skilled in staff training and adept at handling complaints, significantly boosting dealership reputation and team unity. Expert in hospitality, ensuring tailored guest experiences and operational excellence.
Overview
4
4
years of professional experience
Work History
Guest Relations Manager
Hyundai and Genesis of Cool Springs
06.2022 - 07.2024
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances for both the Sales and Service departments.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Responsible for all negative reviews on Reputation's website
- Worked closely with the owner and planned all events for both dealerships from Golf Tournaments to Community Outreach programs
- Interviewed all incoming candidates for Service.
- Responsible for catered events on each Saturday, and the calendar for Food Truck Fridays
Guest Relations Manager
Volkswagen of Murfreesboro
06.2021 - 06.2022
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Fostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members.
- Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
- Planned and implemented promotional activities to increase customer satisfaction.
- Liaised closely with sales teams to develop strategies that targeted specific market segments resulting in increased guest bookings.
- Responsible for Service Upgrades and created a very high Customer Retention percentage for the dealership.
- Planned all employee group activities outside of work to promote team work and unity.
Certified Sales and Leasing Consultant
Hyundai of Cool Springs
05.2020 - 03.2021
- Participated in ongoing professional development initiatives to enhance skills as a Certified Sales and Leasing Consultant.
- Enhanced showroom appeal by maintaining an organized display of vehicles, enticing customers to explore options further.
- Negotiated on strategic pricing and obtained favorable deal terms.
- Spearheaded efforts to improve dealership reputation by actively seeking and responding to customer feedback, addressing concerns promptly and effectively.
Education
Associate of Arts - Communications
Pepperdine University
Malibu, CASkills
- Hospitality Industry Knowledge
- Service Improvements
- Exceptional communication
- Staff Training and Development
- Health and Safety Regulations
- Complaint Handling
- Customer service expert
Accomplishments
- Resolved product issue through consumer testing.
- Achieved better communication by introducing Google Docs to see customer complaints and follow ups within the department
- Supervised team of 6 staff members.
- Achieved better customer retention helping with service to sales upgrades.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved higher customer satisfaction with accuracy and efficiency.
- Documented and resolved all issues promptly.
Volunteering my time with Dog Rescue Organizations, Going on hikes with my dogs, and golfing
I enjoy volunteering on my days off. I believe it is important to be able to save animals from euthanasia, and to find them homes. A dog is a mans best friend. I was a foster dog mom in the past, but failed at it miserably....(This is why I have five dogs. )Due to my work schedule, I now only assist the rescues through social media. When I am not walking my dogs, I love play a round of golf when I can.
Languages
Japanese
Full Professional
English
Full Professional
Timeline
Guest Relations Manager
Hyundai and Genesis of Cool Springs
06.2022 - 07.2024
Guest Relations Manager
Volkswagen of Murfreesboro
06.2021 - 06.2022
Certified Sales and Leasing Consultant
Hyundai of Cool Springs
05.2020 - 03.2021
Associate of Arts - Communications
Pepperdine University
Similar Profiles
THAO NGUYENTHAO NGUYEN
Account Receivable / Dealer trade / DMV assistant at Puente Hills Hyundai / South Bay Hyundai / Genesis of South BayAccount Receivable / Dealer trade / DMV assistant at Puente Hills Hyundai / South Bay Hyundai / Genesis of South Bay
Englysh BandyEnglysh Bandy
Surgery Scheduler/Executive Assistant at Vanderbilt Surgery Center Cool SpringsSurgery Scheduler/Executive Assistant at Vanderbilt Surgery Center Cool Springs
Katelyn HarrisKatelyn Harris
School Nutrition Worker at Cool Springs Primary SchoolSchool Nutrition Worker at Cool Springs Primary School
APRIL D. WINNAPRIL D. WINN
Business Owner at April’s Pristine CleaningBusiness Owner at April’s Pristine Cleaning
Caden RenfroCaden Renfro
Commercial Service Technician at Orkin Pest ControlCommercial Service Technician at Orkin Pest Control