Sanela Dervisevic
Maspeth,NY
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Expert Dental
Certificated Dental Assistant
Manhattan, NY
01.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
Dental Assistant
Spa Dental Group
Manhattan, New York
08.2023 - 12.2024
- Scheduling appointment
- Seating patients
- X-rays
- Taking impressions
- Knowledge in Invisalign
- Chairside Assisting (Root canal,Crown & Bridge, Implants, Fillings, cleanings, Ortho, veneers)
- Polishing & flossing
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Applied protective coating of fluoride to teeth during dental procedures.
Dental Assistant
Dr. Maria S. Gozun, DDS
Queens, New York
05.2023 - 10.2023
- Scheduling appointment
- Seating patients
- X-rays
- Taking impressions
- Knowledge in Invisalign
- Chairside Assisting (Root canal,Crown & Bridge, Implants, Fillings, cleanings, Ortho)
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Sterilized instruments according to established guidelines and protocols.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Front desk
Lase New York
01.2020 - 01.2021
- Scheduling appointment
- Customer service
- Teeth whitening
- Billing
- Marketing (selling)
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered questions related to the organization's policies and procedures.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Hostess
EMPIRE STEAK HOUSE
01.2019 - 01.2020
- Scheduling appointment
- Customer service
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stocked server areas with supplies before, during and after shifts.
- Provided excellent customer service by addressing customer needs promptly.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Verified reservations and wait times with customers.
Skills
- Communication
- x-rays (sensor, films, NO MAD, CBT, PANO)- Temp crown and bridge-Cerec & iTero machine- fabricate/bake crown/inlays/onlays
- Friendly, positive attitude
- Fluent in Bosnian
- Dependable and responsible
- Computer skills
- Maintenance & repair
Timeline
Expert Dental
Certificated Dental Assistant
01.2024 - Current
Dental Assistant
Spa Dental Group
08.2023 - 12.2024
Dental Assistant
Dr. Maria S. Gozun, DDS
05.2023 - 10.2023
Front desk
Lase New York
01.2020 - 01.2021
Hostess
EMPIRE STEAK HOUSE
01.2019 - 01.2020