Sanether Johnson
Wiggins,CO
Summary
Energetic Customer Services Representative Supervisor with several years of experience supporting employees and customers. Skilled in listening to customers and resolving problems according to company policy. Supportive leader with strong interpersonal skills created positive culture for team of representatives.
Overview
28
28
years of professional experience
Work History
Customer Service Representative Manager
Safeway Transportation Services
Wiggins , MS
2019.05 - 2023.09
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Processed orders accurately and efficiently according to established procedures.
- Built sustainable relationships of trust through open communication with customers.
Office Administrative Assistant
Azalea Gardens Nursing Center
Wiggins , MS
1995.04 - 2005.09
- Processed incoming invoices for payment in a timely manner.
- Set up new hire paperwork according to company standards.
- Responded promptly to customer inquiries via email or phone.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Provided administrative support to multiple departments within the organization.
- Ordered supplies and maintained an inventory of office equipment.
- Answered incoming calls in a timely manner and directed them appropriately.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Greeted visitors and responded to inquiries in a professional manner.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Answered phones to direct callers, schedule appointments, and provide general office information.
Education
High School Diploma -
Stone High School
Wiggins, MS1992-05
Skills
- Service Level Agreements
- Customer Segmentation
- Key Performance Indicators
- Escalation management
- Complaint Handling
- Social Media Monitoring
Timeline
Customer Service Representative Manager
Safeway Transportation Services
2019.05 - 2023.09
Office Administrative Assistant
Azalea Gardens Nursing Center
1995.04 - 2005.09
High School Diploma -
Stone High School
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