Sebriana Lopez
Orlando,FL
Summary
Versatile team player with a background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Manager
Concentrix
Orlando, FL
09.2022 - 07.2024
- Identified process gaps in the existing customer service workflow and proposed solutions for improvement.
- Ensured that customers received prompt resolution of their queries or complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met.
Customer Service Representative
Express Scripts
Orlando, FL
10.2021 - 08.2022
- Providing information and support to customers regarding medication and medicine subscriptions.
- Assisting in arranging mail delivery for medication to ensure convenience and cost savings.
- Encouraging customers to switch to mail service for the added convenience, and financial benefits.
- Updated databases with new and modified customer data.
Customer Service Representative
Spectrum
Orlando, FL
12.2020 - 10.2021
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits or payments and arranged for billing.
Education
Diploma -
Dr Phillips High School
Orlando05.2021
Skills
- Live chat support
- Data entry
- Tech support
- Product knowledge
- Service level agreements
- Email management
- Complaint handling
- Escalation management
References
References available upon request.
Timeline
Customer Service Representative Manager
Concentrix
09.2022 - 07.2024
Customer Service Representative
Express Scripts
10.2021 - 08.2022
Customer Service Representative
Spectrum
12.2020 - 10.2021
Diploma -
Dr Phillips High School
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