Sanford Porchia
Dallas,TX
Summary
Dynamic leader with a proven track record in customer service and inventory control. Excelled in building strong teams and enhancing customer relations, resulting in increased satisfaction and loyalty. Skilled in multitasking and fostering a positive work environment, demonstrating significant achievements in operational efficiency and team motivation.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Store Manager
Smoothie King
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
GasPipe Inc
03.2022 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Waffel House
06.2020 - 03.2021
- Led night shift operations, ensuring completion of tasks including inventory management and product placement.
Store Manager
Lids Hat World
01.2019 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Manager
I Play, I Talk Inc.
08.2013 - 04.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Model
Abercrombie & Fitch
03.2013 - 04.2014
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Unloader
UPS
06.2011 - 07.2012
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
Gaming Associate
GameStop
08.2008 - 10.2008
- Expanded knowledge of various games offered within the casino by participating in ongoing training sessions provided by management staff members.
- Actively participated in departmental meetings aimed at improving overall efficiency within the gaming area.
- Collaborated with surveillance teams to identify potential cheating or collusion among players at gaming tables.
- Efficiently executed accurate financial transactions, ensuring proper documentation for auditing purposes.
Sales Associate
Journeys Shoes
09.2007 - 12.2007
- Completed part-time sales tasks while undergoing management training.
Sales Associate
SUBWAY®Restaurants
08.2006 - 10.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
N/A - General Studies
El Centro College
Dallas, TX06.2014
High School Diploma - General Studies
New Beginnings Christan Prep
Dallas, TX06.2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Cash management
- Store merchandising
Certification
TACB certified
Anti-store theft certified
Timeline
Assistant Manager
GasPipe Inc
03.2022 - 02.2025
Store Manager
Waffel House
06.2020 - 03.2021
Store Manager
Lids Hat World
01.2019 - 03.2019
Sales Manager
I Play, I Talk Inc.
08.2013 - 04.2014
Model
Abercrombie & Fitch
03.2013 - 04.2014
Unloader
UPS
06.2011 - 07.2012
Gaming Associate
GameStop
08.2008 - 10.2008
Sales Associate
Journeys Shoes
09.2007 - 12.2007
Sales Associate
SUBWAY®Restaurants
08.2006 - 10.2006
Store Manager
Smoothie King
N/A - General Studies
El Centro College
High School Diploma - General Studies
New Beginnings Christan Prep
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