Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SANGEETHA CHARI

HILLSBORO,OR

Summary

Driven by a commitment to excellence, I am a distinguished leader in the community retail pharmacy setting, possessing a multifaceted background in pharmacy operations, customer experience and driving sales. Skilled in Medication therapy Management, Immunization and leadership.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Regional Pharmacy Leader

Rite Aid Pharmacy
07.2022 - 02.2024
  • Led and supported 17+ pharmacies and successfully managed a team of 120+ employees and assumed P&L responsibilities for $100M in pharmacy sales.
  • Through strategic leadership, I implemented comprehensive pharmacy operations, resulting in 12% increase in overall sales and 20% boost in immunization sales.
  • Participated in planning and execution of regional budgets including sales, script growth, margin, labor, expenses and overall P&L results monthly to ensure operating income and EBITDA are achieved
  • Managed corporate strategy initiatives by communicating clearly to set performance expectations, develop training plans and monitor performance improvement for pharmacy managers, staff pharmacists, regional floating pharmacists and ancillary support
  • Trained pharmacists on Medication Therapy Management and made sure stores were at 85% success rate in completing MTM claims.
  • Maintained compliance with company policies, regulatory and compliance efforts, ensuring adherence to industry standards, and navigating successful Board of Pharmacy inspections.
  • Led Region to achieve 100% compliance with federal/state regulations including DEA, HIPAA, and CIA for total store and store level associates
  • Developed and implemented customer service policies to improve tNPS score.
  • Built high-performing teams by recruiting top talent pharmacists and pharmacy technicians and providing ongoing support through professional development programs.
  • Expanded and maintained partnerships with over 75 businesses to support their teams with immunization and health clinic events.
  • Assisted in acquisition of 8 Pharmacies and made sure everything was in compliance with BOP regulations.

Pharmacy Manager

Walgreens
04.2020 - 07.2022
  • Managed team of 15 direct reports.
  • Exceeded Verified by Promised Time (VBPT) goal of 80% consistently and average at 95% by maintaining efficient work flow - 15% over company goal.
  • Coached technicians to be more efficient and helped them train in administering immunization and help them get their Immunization certification.
  • Partnered and educated Staff Pharmacist on MTM’s and achieved successful completion rate of 90% and helped pharmacy to be in top 20.
  • Trained and developed new technicians and pharmacists.
  • Supervised pharmacy students with introductory and advanced pharmacy students.

Pharmacy Manager

Walgreens
11.2017 - 04.2020
  • Assisted in smooth transition from Rite Aid to Walgreens pharmacy
  • Attended Pharmacy Manager impact training to better understand Company’s policies and requirements
  • Provided team members with adequate training and support during conversion by partnering with peers
  • Provided adequate coaching to Store Manager and helped train in pharmacy and get licensed
  • Ensured profitable business and script growth through recommended clinical programs, including appropriate immunization and when available MTM (Medication Therapy Management) and all ongoing programs as identified and hence enhanced role as health care provider
  • Handle and resolve customer issues, unusual circumstances, unconventional issues, conditions and problems
  • Maintain reports for controlled, outdated, and recalled medications; and prescription and customer files
  • Ensure compliance with all policies and procedures for controlled substance dispensing
  • Manage pharmacy inventory at adequate levels to fulfill anticipated customer needs

Grad Intern, Pharmacist and Pharmacy Manager

Rite Aid Pharmacy
11.2008 - 11.2017
  • Managed ancillary staff in fulfilling an average of 2,500 prescriptions per week
  • Partnered with Staff Pharmacist and coached in pharmacy operations and helped store exceed goal in shared QA
  • Coached team members to call on daily patient call list and helped pharmacy reduce deletes and improved adherence
  • Conducted over 50 flu clinics and helped in immunizing patients and protecting community, with personal contribution of over 700 shots
  • Helped store achieve their annual goal in ancillary immunizations
  • Was identified as candidate to participate in Interview before Needs interview to grow as District Manager and participated in 2 leadership essential classes prior to conversion to Walgreens
  • Ensured profitable business and script growth through recommended clinical programs, including appropriate immunization and when available MTM (Medication Therapy Management) and all ongoing programs as identified and hence enhanced role as health care provider
  • Handle and resolve customer issues, unusual circumstances, unconventional issues, conditions and problems
  • Provide leadership and development for associates by communicating career opportunities and provide staff education and training
  • Maintain reports for controlled, outdated and recalled medications and followed appropriate prescriptions filing procedures
  • Manage pharmacy inventory at adequate levels to fulfill anticipated customer needs.

Education

Master of Science - Chemistry

Youngstown State University
Youngstown
08.2008

Bachelors in Pharmacy - Pharmacy

The Tamil Nadu Dr. MGR Medical University
Chennai, India
04.2002

Skills

  • Patient Counseling
  • Direct Patient Care / Customer service
  • Operations Management
  • Team Training/ Coaching
  • Clinical Services Management
  • Regulatory Compliance
  • Performance Management
  • Partnership Building

Certification

  • Registered Pharmacist in Oregon - License # RPH-0017810
  • Registered Pharmacist in Virginia - License # 0202209568
  • Registered Pharmacist in Massachusetts - License # PH235717
  • APHA Immunization Certification
  • Certified CPR Healthcare provider
  • Trained on Outcomes MTM platform



Timeline

Regional Pharmacy Leader

Rite Aid Pharmacy
07.2022 - 02.2024

Pharmacy Manager

Walgreens
04.2020 - 07.2022

Pharmacy Manager

Walgreens
11.2017 - 04.2020

Grad Intern, Pharmacist and Pharmacy Manager

Rite Aid Pharmacy
11.2008 - 11.2017

Master of Science - Chemistry

Youngstown State University

Bachelors in Pharmacy - Pharmacy

The Tamil Nadu Dr. MGR Medical University

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