SANGNA ODEDARA
Covington,VA
Summary
An organized and skilled professional with excellent time management and clear communication skills obtained through a strong retailing background and a variety of customer service-oriented roles over 15 years. Equipped with a positive attitude and a strong work ethic combined with a desire to leverage skills obtained through various roles.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Budget Inn
01.2004 - Current
- Managing reservations online and over the phone; processing guests’ check in
- Engaging in daily guest management by addressing a wide variety of guest needs and concerns
- Addressing phone inquiries promptly and accurately
- Managing a small staff on daily basis to ensure the business runs efficiently.
Phone Service Representative
EZ Pass
11.2015 - 06.2016
- Consistently ranked as the top employee of bi-weekly department rankings for most issues solved with excellent standards
- Engaged with the public, customers, and businesses in a professional manner by providing accurate information regarding authority crossings
- Processed customer information and transactions using a variety of computer applications
- Provided accurate information to customer inquiries, researched, and addressed customer concerns, and resolved disputes in a timely manner.
Sales Associate
Kmart
01.2010 - 09.2010
- Provided excellent customer service with attention and quality service towards the customer
- Addressed customer needs in person and on the phone and managed stocking and floor displays during the holiday season
- Introduced new sales items to customers and handled cash and credit card transactions.
Sales Associate
Macy's: Tyson's Corner
11.2008 - 01.2009
- Excelled at customer service by providing quality service and attention to customer needs in a friendly, timely and accommodating manner
- Praised by Manager on several occasions for displaying excellent customer service skills and received “Employee of the Week” recognition
- Maintained floor merchandise by restocking as needed and assisted with floor displays during one of the busiest holiday seasons at the store
- Handled cash and credit transactions in a large retail store environment.
Store Clerk
Sam's Food and Wine
10.2003 - 12.2003
- Handled daily cash and credit card transactions in corner shop/grocery store environment
- Duties included retail shelf stocking and day-to-day store transactions
- Dealt with a diverse and multicultural customer population and addressed needs in several languages including English, and Gujarati
Typist, File Clerk, Personal Assistant
Shankar Enterprises, Inc.
06.2003 - 08.2003
- Assisted in the research of the functionality of ophthalmology product in market – this was a temporary internship
- Performed administrative tasks as required
- Provided administrative support as required.
Kennel Attendant
Alleghany Humane Society
08.2019 - 10.2019
- Cleaning, feeding, and providing proper care for the animals
- Sterilizing cat and dog kennels by removing feces or dumping litter in trash can, feeding the animals, and doing the laundry by washing the blankets and towels for the animal’s kennels
- Would take the dogs out for a little walk so they would be able to go relieve themselves going to the bathroom
Sales Associate
Dollar General
04.2021 - 09.2021
- Provided excellent customer service in a timely fashion
- Stocked food and general store items daily
- Mopped the floor, cleaned behind the registers, took out the trash, pulled in the merchandise from outside
- Handled cash and credit transactions in a retailed environment
- Always covered someone else’s shift when needed
Supervisor
Omni Homestead
02.2022 - 03.2022
- Handled cash and credit transactions in a retailed environment
- In morning would set up Christmas displays outside store window and within store
- Provided customer service in a friendly and timely manner
- Stocked the store with items being sold daily.
Subway
Low Moor
01.2023 - 04.2023
- Maintained store cleanliness and sanitization
- Made sandwiches and checked out the customer
- Exhibited a cheerful and helpful manner while greeting customers
- Created subs, pizza, salads, etc
- As per customer’s request
- Prepping daily, stocked items, and maintaining a fully stocked mini fridge for easy access to ingredients.
Education
Veterinarian Technology -
Mountain Gate Community College
05.2024
Business Management, Administrative Support Technology -
Dabney S. Lancaster Community College
Clifton Forge, VA08.2006
Covington High School
Covington, VA05.2003
Skills
- Proficient with Windows 95/98/XP, MS Office Professional (Word, Excel, Access, PowerPoint, Outlook), Internet and online research
Volunteer Experience
New York, Volunteered intermittently with pet grooming, walking and adoption assistance over the course of 6 months in 10/12 - 3/13.
Timeline
Subway
Low Moor
01.2023 - 04.2023
Supervisor
Omni Homestead
02.2022 - 03.2022
Sales Associate
Dollar General
04.2021 - 09.2021
Kennel Attendant
Alleghany Humane Society
08.2019 - 10.2019
Phone Service Representative
EZ Pass
11.2015 - 06.2016
Sales Associate
Kmart
01.2010 - 09.2010
Sales Associate
Macy's: Tyson's Corner
11.2008 - 01.2009
Assistant Manager
Budget Inn
01.2004 - Current
Store Clerk
Sam's Food and Wine
10.2003 - 12.2003
Typist, File Clerk, Personal Assistant
Shankar Enterprises, Inc.
06.2003 - 08.2003
Veterinarian Technology -
Mountain Gate Community College
Business Management, Administrative Support Technology -
Dabney S. Lancaster Community College
Covington High School