Sania Wilson
Popeyes® Louisana Kitchen
Arlington
1
year of professional experience
Dedicated customer service associate with strong problem-solving and communication skills. Proven ability to manage high-stress situations while enhancing customer satisfaction.
Work History
Cashier / Customer Service Associate:
6 Months- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with menu selections and provided exceptional service during peak hours.
- Maintained cleanliness and organization of workstations to uphold health and safety standards.
- Collaborated with team members to ensure timely service and resolved customer inquiries effectively.
- Handled cash, credit, and gift card transactions, ensuring compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer Service Representative
7 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized multi-channel platforms, including phone, email, and chat, to provide timely support.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma
Skills
Patience and empathy
Customer service
Problem-solving
Proficient in software
Timeline
Cashier / Customer Service Associate:
Popeyes® Louisana Kitchen
01.2026 - 07.2026Read More
Customer Service Representative
LaSalle Network
05.2025 - 12.2025Read More
Mansfield Summit
High School Diploma
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