Saniah Hurt
Clinton,MD
Summary
High-vibrational, Dependable, Hardworking team member with solid background supporting group with hardworking approach. Seek every opportunity to go beyond basics and serve customers with speed and diligence. Motivated team member skilled at meeting customer needs with expert customer support. Commended for consistently arriving to work prepared and on time. Maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Evidence Physical Therapy
Clinton, MD
03.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answering incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patients and visitors.
- Managed incoming and outgoing mail, couriers services, faxed and other correspondence.
- Maintained an organized reception area and ensured that all guest were attended to properly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Administered therapy treatments to patients using hands or therapeutic devices.
- Monitored patients' performance during exercise sessions to ensure safety and effectiveness of treatment programs.
Front Desk Associate
Proflex Physical Therapy
Clinton, MD
08.2019 - 09.2022
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Welcomed large volume of guests and improved overall customer service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phone and emails to make reservations and take guest information.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Answered telephones, directed calls and took messages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Excellent verbal/written communication, and customer service skills.
- Proficient with company operating systems, ability to type 40 or more words per minute, company data entry.
Customer Service Representative
Amazon Physical Store
Raleigh, NC
11.2017 - 06.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Team Member
Target
Oxon Hill, Maryland
10.2016 - 07.2017
- Helped keep team efficient with well-stocked supplies
- Supported fellow team members with tasks such as assisting with keeping shelves neatly stocked and assisting with keeping the checkout line short
- Lifted up to 50 or more pounds safely and independently, transporting workpieces or loads safely through warehouse
- Managed housekeeping requirements such as organizing the storeroom and baling cardboard
- Kept equipment working properly with regular inspections and maintenance
- Performed quality checks on parts and products
- Boosted team efficiency by learning all roles and rotating through positions
- Kept team working at peak level by training new team members and assigning tasks
- Moved heavy loads with equipment such as forklift's and overhead cranes.
- Worked closely with front-end staff to assist customers.
Education
Bachelor of Science - Social Work
Prince George's Community College
Upper Marlboro, MD05-2025
Skills
- Verbal and Written Communication
- Payment Collection/processing
- Documentation and Reporting
- Team development
- Task prioritization
- Program Development
- Proficient Typing
- Administrative experience
- Case management
- Computer skills, Microsoft, Google Doc, etc
- Organizational skills
- Clerical experience
- Hospitality
- Customer Service-Oriented
- Prioritization and Time Management
Certification
- CPR certified (2023)
Timeline
Front Desk Receptionist
Evidence Physical Therapy
03.2023 - Current
Front Desk Associate
Proflex Physical Therapy
08.2019 - 09.2022
Customer Service Representative
Amazon Physical Store
11.2017 - 06.2019
Team Member
Target
10.2016 - 07.2017
Bachelor of Science - Social Work
Prince George's Community College
- CPR certified (2023)
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