Saniah Stevens
Charlotte,NC
Summary
Client-focused professional with experience in community outreach, referral-based sales support, and administrative operations within regulated environments. Proven ability to manage high-volume client interactions, maintain accurate documentation, and support underserved populations through education and access to services. Strong background in relationship building, compliance, and process coordination, with a demonstrated commitment to service excellence, and business development outcomes.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Experience Team member
The Scion Group at Latitude 49
Charlotte, North Carolina
10.2025 - Current
- Managed inbound and outbound communications with prospective residents, guiding clients through the leasing process from initial inquiry to approval.
- Supported referral-based leasing efforts by conducting tours, maintaining follow-up communications, and collaborating with internal partners to meet monthly and quarterly production goals.
- Built and maintained strong client relationships to support leasing conversions and retention.
- Coordinated resident engagement initiatives and community events aligned with corporate outreach and business development goals.
- Maintained accurate client files, documentation, and key distribution records in compliance with Fair Housing regulations and company policies.
- Delivered concierge-level customer service while managing multiple communication channels in a fast-paced, deadline driven environment.
Cancer Outreach Intern
ECU Health Cancer Care Outreach
Greenville, North Carolina
01.2025 - 05.2025
- Supported outreach initiatives for underserved and uninsured populations by coordinating access to free preventive health screenings.
- Assisted with scheduling, eligibility verification, and operational execution of monthly mammogram and low-dose CT clinics.
- Designed and delivered educational materials and presentations to inform community members about available healthcare resources.
- Facilitated group education sessions, promoting informed decision-making, and long-term wellness.
- Provided administrative and operational support to leadership, ensuring accurate documentation, data collection, and efficient program delivery.
Bartender/Server
Red Lobster Restaurant
Greenville, North Carolina
08.2024 - 12.2024
- Delivered high-quality customer service in a fast-paced environment while managing multiple client needs simultaneously.
- Promoted specials and upsold menu items, demonstrating consultative sales, and active listening skills.
- Accurately processed financial transactions, and maintained compliance with state alcohol service regulations.
Community Assistant
The Jolly Roger Apartments
Greenville, North Carolina
01.2024 - 07.2024
- Originated and managed prospective resident leads, converting tours into executed lease agreements through consultative communication.
- Maintained a pipeline of prospects by managing inquiries, scheduling tours, and conducting follow-up outreach.
- Built rapport with residents and prospects to support retention and community satisfaction.
- Ensured compliance with Fair Housing regulations and internal documentation standards.
- Supported leasing goals through relationship-based selling and community engagement initiatives.
Administrative Assistant to External Opportunist
Sugar Creek Charter School
Charlotte, North Carolina
06.2019 - 08.2023
- Provided administrative support to school leadership, including scheduling, correspondence, and document management.
- Assisted with event planning and preparation for the upcoming academic years.
- Maintained accurate records, and demonstrated strong attention to detail while meeting deadlines.
- Please note that this was solely a summer job.
Education
Bachelor of Science - Public Health, Community Health
East Carolina University
Greenville, North Carolina, NC05-2025
Skills
- Client and relationship management
- Referral and lead pipeline management
- Community outreach and homebuyer education
- Regulatory compliance and documentation
- Prospecting and follow-up
- Presentation and workshop facilitation
- Data collection and entry
- Customer service excellence
- Business development support
- Microsoft Office Suite
- Active listening and written communication
Certification
Basic Life Support CPR certification
Accomplishments
Alpha Kappa Psi professional business fraternity
References
References available upon request.
Timeline
Experience Team member
The Scion Group at Latitude 49
10.2025 - Current
Cancer Outreach Intern
ECU Health Cancer Care Outreach
01.2025 - 05.2025
Bartender/Server
Red Lobster Restaurant
08.2024 - 12.2024
Community Assistant
The Jolly Roger Apartments
01.2024 - 07.2024
Administrative Assistant to External Opportunist
Sugar Creek Charter School
06.2019 - 08.2023
Bachelor of Science - Public Health, Community Health
East Carolina University