Sanih Capric
Staten Island,NY
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Insurance Agent
AJ Health&Life
Holmdel, NJ
01.2022 - 09.2022
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Exceeded corporate quotas for monthly policy sales.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Concierge/Doorman
Douglass Elliman
New York, N.Y.
01.2019 - 07.2019
- Meet and greet guests personally in a welcoming manner upon arrival
- Continually monitor all areas with security cameras to ensure the safety of all residents
- Responsible for receiving/sending of all mail and packages for residential units and ensuring all records of mail and packages are logged using Building Links application
- Arranged transportation upon request for residents.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Orchestrated building safety measurements to maintain security and protect residents.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
Concierge/Doorman
Related Companies, Hudson Yards
New York, N.Y.
01.2019
- Meet, greet and direct residents & guests in a courteous and professional manner
- Monitor lobby traffic/security cameras for suspicious activity
- Record incoming deliveries and packages using Yardy software
- Communicate concerns and delegate actions if needed to staff members and/or property management.
Concierge/Doorman
The Gantry
Long Island City, N.Y.
01.2018 - 01.2019
- Approached all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
- Communicated resident concerns to property management and company
- Monitored security systems and cameras, conducted inspections of the property for vandalism, damage, and safety
- Reported any misconduct, incidents, and damages to property management for attention and repair
- Observed all lobby traffic and alerted residents to arriving guests and deliveries.
Sales Representative
Retro Fitness
Staten Island, N.Y.
01.2017 - 01.2018
- Greet and accommodate all gym members and guests
- Managed sales and contracts/memberships
- Responded to all phone, email and in-person inquiries
- Assisted with upkeep and ensuring safety standards met for members and staff.
Waiter
Excelsior Grand
Staten Island, N.Y.
01.2015 - 01.2017
- Ensured guest satisfaction and high level of service
- Trained new staff members on restaurant procedures and workflows
- Monitored and assisted with event organization and setup for all occasions.
Education
New Dorp High School
Corporate Academy
01.2014 - 01.2018
Skills
Report preparation
Certification
Life/Health
Timeline
Security Guard
06-2022
Insurance Agent
AJ Health&Life
01.2022 - 09.2022
Life/Health
01-2022
Concierge/Doorman
Douglass Elliman
01.2019 - 07.2019
Concierge/Doorman
Related Companies, Hudson Yards
01.2019
Concierge/Doorman
The Gantry
01.2018 - 01.2019
Sales Representative
Retro Fitness
01.2017 - 01.2018
Waiter
Excelsior Grand
01.2015 - 01.2017
New Dorp High School
Corporate Academy
01.2014 - 01.2018
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