SANIQUA DANIELLE KING
McDonough,GA
Summary
Energetic and hardworking professional seeking to secure a challenging position in a high volume of complex claims across multiple jurisdictions. Devoted and reliable licensed representative with 7 years of experience. A dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
CLAIMS ASSOCIATE
STATE FARM INSURANCE
02.2019 - 06.2026
- Utilizes available claim handling tools to investigate, evaluate, negotiate, and settle auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property; which may require contact by telephone, correspondence, in person, or various electronic media.
- Leverages knowledge of policies, procedures, laws statutes, and insurance regulations when determining coverage, liability, damages of injury (first and third party), and property damage.
- Identifies and handles claims that present clear liability and refers disputed liability claims to designated claim handling segment as needed.
- Recognized and reviews claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors.
- Delivered exceptional customer experience by effectively managing injury claims.
- Works in partnership with and provides instruction to claim associates.
- Reviews and assists as many as 100 customers daily to apply basic understanding of the auto policy and endorsements, state laws and regulations, customer service and claims philosophy, and automotive repair methods.
- Explained coverage on liability, PIP/MPC, UMPD, physical damage coverages, and initiated auto processing for payments up to $25,000.
- Leads team toward department and company goals, by engaging in huddle and sharing best practices.
AUTO-ILR
STATE FARM INSURANCE
02.2019 - 06.2026
- Applied understanding of auto policy, endorsements, state laws, customer service, claims, and automotive repair methods under supervision.
- Gather information and explain coverage and claim process on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing.
- Identify and handle claims that present clear liability and refer disputed liability claims to designated claim handling segment as needed.
- Gathered information and explained coverage and claims process for liability, PIP/MPC, UMPD, and physical damage coverages, initiating auto processing.
WAITER/BARTENDER/SERVER TRAINER
RUBY TUESDAYS
12.2014 - 10.2018
- Trained new hires on customer service protocols, which resulted in a 50 percent increase in customer satisfaction on surveys.
- Average lower than a .001 percent complaint rate and was recognized in the Ruby Tuesdays Corporate news paper for outstanding service.
- Interacted with customers daily to ensure positive experiences, handling up to 500 contacts per day in a busy retail outlet.
Education
AINS- ASSOCIATES IN INSURANCE -
Web CE
Atlanta, GA 01.2021 - 06.2026
High School Diploma -
Luella High School
Locust Grove, GA 08.2008 - 05.2012
Skills
- Claims processing
- Claims training
- Customer service
- Process improvement
- ECS
- Verint
- Workday
- Oracle PeopleSoft
- Microsoft Office
- Problem solving
- Decision-making
- Time management
- Adaptability
- Teamwork
- Conflict resolution
- Strong verbal and written communication
Timeline
AINS- ASSOCIATES IN INSURANCE -
Web CE
01.2021 - 06.2026
CLAIMS ASSOCIATE
STATE FARM INSURANCE
02.2019 - 06.2026
AUTO-ILR
STATE FARM INSURANCE
02.2019 - 06.2026
WAITER/BARTENDER/SERVER TRAINER
RUBY TUESDAYS
12.2014 - 10.2018
High School Diploma -
Luella High School
08.2008 - 05.2012