Sanique Hall
Lakeland,FL
Summary
Experienced Medication Technician delivering exceptional patient care while ensuring accurate medication administration and thorough documentation. Committed to enhancing quality of life through compassionate support and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medication Technician /Caregiver
The Brennity at Vero Beach Senior Living
Vero Beach, FL
02.2022 - 02.2026
- Administered medications accurately and on schedule to ensure resident health and safety.
- Monitored vital signs and reported any significant changes to nursing staff promptly.
- Conducted regular audits of medication supplies to prevent shortages and ensure quality control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Turned and repositioned patients to prevent bedsores.
- Developed personalized care plans in collaboration with healthcare professionals to meet client needs.
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
PERSONAL CARE ASSISTANT / AIDE
West Melbourne Health And Rehab
Melbourne, FL
05.2022 - 02.2023
- Provided ongoing compassionate patient care for each client
- Laundered clothing and bedding to prevent infection
- Maintained daily living standards by assisting clients with personal hygiene needs
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being
- Reported concerns to nurse supervisor to promote optimal care
- Assisted with meal planning to meet nutritional plans
- Transported patients to medical, dental and personal care appointments
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Supported bathing, dressing and personal care needs
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Monitored vital signs and medication use, documenting variances and concerning responses
- Followed care plan and directions to administer medications
- Followed safe lifting and transferring techniques to transport residents
- Improved patient outlook and daily living through compassionate care
- Maintained clean and well-organized environment for client happiness and safety
Retail Sales Associate
Ross Dress for Less
Melbourne, FL
07.2018 - 05.2022
- Provided exceptional customer service to enhance shopping experiences and drive repeat business.
- Managed inventory control, ensuring stock levels met demand and minimizing discrepancies.
- Trained new team members on operational procedures and customer engagement techniques.
- Executed merchandising strategies to optimize product placement and boost sales performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Maximus Inc
Fort Lauderdale, FL
03.2021 - 06.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Guided team members in using customer management systems to streamline communication.
- Analyzed feedback trends to identify service improvement opportunities and implement solutions.
- Developed training materials for new representatives, improving onboarding processes and knowledge retention.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Academic Solution Academy
Coral Springs, FL06-2018
Skills
Resident support services
Documentation and record keeping
Hoyer lift operation
Active listening skills
Computer proficiency
Customer service excellence
Infection control practices
End-of-life care support
HIPAA compliance awareness
Critical thinking abilities
Basic life support certification
Patient transfer techniques
Time management skills
Bathing assistance techniques
Attention to detail
Conflict resolution strategies
Multitasking and organizational skills
Compassionate patient interaction
Certification
- Medication Technician Certification
- CPR Certification
- Basic Life Support Certification
- First Aide Certification
Timeline
PERSONAL CARE ASSISTANT / AIDE
West Melbourne Health And Rehab
05.2022 - 02.2023
Medication Technician /Caregiver
The Brennity at Vero Beach Senior Living
02.2022 - 02.2026
Customer Service Representative
Maximus Inc
03.2021 - 06.2021
Retail Sales Associate
Ross Dress for Less
07.2018 - 05.2022
High School Diploma -
Academic Solution Academy