Sanita Gurung
Chicago,Illinois
Summary
Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Agency Manager
Himalayan Life Insurance Company Limited
03.2019 - 12.2022
- Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Recruited trained, and mentored a high-performing team of insurance agents, fostering professional growth and development.
Work Study Student
Lewis Unveristy
02.2022 - 04.2022
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Assisted users remotely or in-person to diagnose and resolve hardware, software, or network-related issues efficiently.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
Dental Hygienist
Universal Dental Clinic
01.2011 - 12.2019
Social Work Volunteer
Creating Possibilities Nepal
10.2018 - 03.2019
Social Work Volunteer
Strong Roots Foundation Nepal
01.2017 - 01.2018
Education
MBA - Business Analytics and Healthcare Informatics
Lewis University
12.2023
BA - Social Work
Tri-chandra Multiple campus
01.2019
Associate degree -
Kathmandu Model Hospital
01.2010
Skills
- Teamwork
- Analytical and Critical Thinking
- Operations Management
- Business Planning
- Marketing knowledge
- leadership and problem solving
- Excel
- Revenue Generation
Accomplishments
MDRT, Union life Insurance, co. Ltd, Nepal 2021
Certification
NSLS foundation of leadership certification 2023
Timeline
Work Study Student
Lewis Unveristy
02.2022 - 04.2022
Agency Manager
Himalayan Life Insurance Company Limited
03.2019 - 12.2022
Social Work Volunteer
Creating Possibilities Nepal
10.2018 - 03.2019
Social Work Volunteer
Strong Roots Foundation Nepal
01.2017 - 01.2018
Dental Hygienist
Universal Dental Clinic
01.2011 - 12.2019
MBA - Business Analytics and Healthcare Informatics
Lewis University
BA - Social Work
Tri-chandra Multiple campus
Associate degree -
Kathmandu Model Hospital
NSLS foundation of leadership certification 2023
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