Saniya Heard
Charlotte,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Passionate about promoting lasting customer satisfaction by delivering quality service and exceptional support. Proficient in customer service best practices and related options. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
Conduit Global
02.2022 - Current
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Warehouse Worker
Amazon (Part Time)
04.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed daily orders with expert picking and packing of shipments.
Housekeeper
Embassy Suites
01.2020 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Cashier
Harris Teeter (Temp)
01.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Zebulon B. Vance
Charlotte, NC07.2020
Skills
- IT Troubleshooting
- Problem-solving skills
- Software Updates
- Teamwork
- Customer Service
- Customer-Oriented
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Warehouse Safety
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
References
Shakara Lilly
Supervising Manager, Harris Teeter
kaylilly1@icloud.com
(910) 929-4420
Christina Laghrida
Tech Business Service Associate (AVP), Conduit Global
Laghrida@gmail.com
(704) 402-4165
Timeline
Warehouse Worker
Amazon (Part Time)
04.2023 - 04.2024
Information Technology Specialist
Conduit Global
02.2022 - Current
Housekeeper
Embassy Suites
01.2020 - 02.2022
Cashier
Harris Teeter (Temp)
01.2018 - 12.2019
High School Diploma -
Zebulon B. Vance
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