SANIYA HIGDON
Gastonia,NC
Summary
Results-driven Office Manager with a strong background in supporting executive leadership and overseeing multi-location operations. Expertise in process improvement, compliance management, and comprehensive reporting. Skilled in QuickBooks, ClickUp, Excel, and HR administration, with a proven capacity to coordinate cross-functional teams.
Overview
5
5
years of professional experience
Work History
Fractional COO & Project Consultant
SheRise Networking Affair
Charlotte, NC
01.2023 - Current
- Led operational strategy, HR setup, team onboarding, and project execution, aligning processes with business goals
- Scaled operations for 20+ small businesses and startups, increasing client revenue by an average of 30 percent
- Built and implemented SOPs, intake systems, and automations to reduce onboarding time by 50 percent
- Managed workflows and project tracking using Monday.com, Slack, and Google Workspace
- Oversaw planning and execution of branded community and networking events, enhancing brand visibility and community engagement
- Developed and sold consulting packages generating over $10,000 in revenue within 90 days
Office Manager | Operations & Administration (Contract)
Kappler, Inc.
Charlotte, NC
10.2025 - 01.2026
- Oversaw daily office operations and administrative functions across multiple locations, ensuring seamless workflow
- Served as a primary point of contact for office operations and internal administrative requests
- Coordinated vendors, office supplies, service providers, and maintenance tasks.
- Processed vendor invoices, tracked expenses, and supported billing and payments using QuickBooks
- Generated weekly and monthly financial reports, expense summaries, and cash flow documentation
- Facilitated HR operations, including onboarding, offboarding, benefits coordination, PTO tracking, and management of employee records
- Maintained internal documentation, shared inboxes, and organized filing systems
- Supported executive leadership with reporting, scheduling, compliance tracking, and operational follow-up
Office Administration Assistant
Drink Delta
Charlotte, NC
11.2024 - 05.2025
- Reduced internal processing time by 60 percent through workflow improvements for reimbursements and PTO tracking
- Coordinated executive scheduling, vendor management, and compliance tasks to support leadership effectiveness
- Streamlined onboarding documentation, benefits communication, and workers' compensation records to enhance new hire experience
- Enhanced internal operations efficiency by refining documentation processes and optimizing SharePoint systems
- Led payroll system migration from ADP to OneDigital, onboarding 40+ employees with zero discrepancies
Remote Administrative Assistant
TechSolutions Inc.
Charlotte, NC
07.2022 - 11.2024
- Delivered administrative and executive support to six departments, enhancing operational efficiency
- Developed and implemented file organization systems and task tracking in JIRA, streamlining project workflows
- Compiled Excel-based reports and data summaries for leadership, facilitating informed decision-making
- Supported cross-functional meetings, project milestones, and client communications
Assistant Project Manager
Creative Technology
Charlotte, NC
06.2021 - 08.2022
- Managed project timelines and deliverables for 10+ client-facing projects, achieving over 90 percent on-time completion
- Led client check-ins and managed scope changes, delivering comprehensive project recap reports
- Streamlined project delivery through accountability structures and workflow optimization
- Maintained dashboards using Monday.com and collaborated with stakeholders via Slack and Confluence
Education
Bachelor of Science - Business Administration - Management
North Carolina Agricultural and Technical State University
Skills
- Operations Management
- Strategic planning
- Process Improvement
- Supplier management
- Vendor Management
- Contract Coordination
- HR Administration
- Employee Records Management
- Employee transitions
- Multi-site management
- Compliance Tracking
- Financial Reporting
- Cash Flow Support
- Expense Tracking
- QuickBooks
- Excel (Pivot, VLOOKUP)
- Google Sheets
- ClickUp
- Mondaycom
- JIRA
- SharePoint
- Google Workspace
- Slack
- Team supervision
- Effective communication
- Attention to detail
- Scheduling
- Time management
- Office Management
- SharePoint
- Google Workspace
- Clickup
Certifications And Tools
- QuickBooks
- ClickUp
- Microsoft Excel
- Google Sheets
- Monday.com
- JIRA
- Slack
- SharePoint
- Google Workspace
- HR and Benefits Platforms (Proliant, Aetna)
Accomplishments
Digital Growth & Influence Award, Social Media Branding Collective, 2025
Timeline
Office Manager | Operations & Administration (Contract)
Kappler, Inc.
10.2025 - 01.2026
Office Administration Assistant
Drink Delta
11.2024 - 05.2025
Fractional COO & Project Consultant
SheRise Networking Affair
01.2023 - Current
Remote Administrative Assistant
TechSolutions Inc.
07.2022 - 11.2024
Assistant Project Manager
Creative Technology
06.2021 - 08.2022
Bachelor of Science - Business Administration - Management
North Carolina Agricultural and Technical State University