Saniya Muhammad
Washington,DC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Crew Member
Chick-fil-A
3951 Austell Rd, Austell, GA 30106
06.2023 - 08.2023
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with team members to complete orders.
- Promoted positive work environment through effective communication and teamwork among staff members.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Sales Associate
Beauty Mart
6200 Mableton Pkwy SW #114, Mableton, GA 30126
03.2023 - 05.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Team Sports Sales Associate
Jacob Sports Cars
239 Greens Rd #100, Houston, TX 77060
01.2021 - 06.2021
- Generated new sales leads to achieve and exceed monthly sales goals.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
GED -
Laycca Career Academy
3224 16th St NW, Washington, DC 2001005.2024
Skills
- Payment Processing
- Payment Transactions
- Customer Engagement
- Cleaning and organization
- Stocking and Replenishing
- Cash Handling
- Decision-Making
- Salesmanship
- Critical Thinking
- Customer Service
Timeline
Crew Member
Chick-fil-A
06.2023 - 08.2023
Sales Associate
Beauty Mart
03.2023 - 05.2023
Team Sports Sales Associate
Jacob Sports Cars
01.2021 - 06.2021
GED -
Laycca Career Academy