SANJAE WHYTE
Technical Support Specialist
Detroit Lakes,Minnesota
Summary
Detail-oriented Technical Support Specialist with experience in manufacturing setting. Demonstrated expertise in creating components to precise specifications and working with various tools and machinery. Proven record of creating components to meet customer specifications.
Overview
1
1
year of professional experience
Work History
Technical Support Specialist
SJE Rhombus
01.2024 - Current
- Tested new software and hardware prior to deployment.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Delivered customized solutions tailored to clients'' unique needs using advanced problem-solving techniques.
- Responded to customer inquiries and provided technical assistance over phone.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Assembler II
SJE Rhombus
07.2023 - 01.2024
- Collaborated effectively with team members to meet production targets consistently.
- Completed tasks on time to meet quality and safety standards.
- Maximized resource utilization by accurately estimating required materials for each project, reducing waste and lowering overall costs.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Trained new assembly personnel on proper use of equipment.
Online Data Analyst
Telus International
01.2023
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude
- Experienced in providing network and software support to users and developing and implementing technical solutions
- Adept at analyzing system performance and security to drive optimal user experience
- Completed research and evaluation tasks in a web-based environment
- Verified and compared data, determined the relevance and accuracy of information
- Created and maintained a knowledge base of articles for support team
- Provided timely and accurate solutions to client issues
- Built trusting relationships with clients through open communication.
Izzos
01.2019
- Provided exceptional customer service by taking food and beverage orders accurately and efficiently
- Collaborated with the kitchen and other staff to ensure timely delivery of orders.
- Resolved problems, improved operations and provided exceptional service
- Worked effectively in fast-paced environments
- Strengthened communication skills through regular interactions with others
Education
ASSOCIATE DEGREE - MATHEMATICS -
deCarteret College
01.2017 - 1 2019
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZ01.2029
Skills
Quality Assurance
Waste Reduction
Heavy Lifting
Blueprint Reading
Active Listening
Microsoft Office Specialist (MOS) Expert
System Performance Assessments
Accurate Documentation
Component Assembly
Assembly and production
Data Entry and Recording
Machine Operation
Timeline
Technical Support Specialist
SJE Rhombus
01.2024 - Current
Assembler II
SJE Rhombus
07.2023 - 01.2024
Online Data Analyst
Telus International
01.2023
Izzos
01.2019
ASSOCIATE DEGREE - MATHEMATICS -
deCarteret College
01.2017 - 1 2019
Bachelor of Science - Software Engineering
Arizona State University