Sanjana Konde
Chicago,IL
Summary
Results-driven Business Analyst with 5+ years of experience in healthcare, IT, and education sectors. Skilled in business process analysis, requirements gathering, and project management using Azure DevOps, SQL, and Excel. Proven ability to improve business processes, generate actionable insights, and collaborate with cross-functional teams. Experienced in conducting multi-level testing, managing user stories, and delivering reports to support data-driven decision-making. Currently seeking to leverage analytical expertise to drive process improvements and support project success.
Overview
8
8
years of professional experience
Work History
Business Analyst II
Simplify Healthcare
10.2022 - 11.2024
- Served as the liaison for 11 clients, coordinating weekly meetings address concerns and ensure prompt resolution
- Conducted thorough business analysis using Excel to document workflows, assess client needs, and generate actionable insights
- Consistently met SLA targets, resolving client tickets within the defined timeframes and ensuring high levels of customer satisfaction.
- Created structured implementation plans and managed user stories in Azure DevOps, ensuring alignment with both technical and functional requirements
- Delivered successful Change Requests (CRs) to clients, driving ~$500K in revenue growth by negotiating delivery timelines and ensuring the timely, effective implementation of client needs and enhancements, all within a 6-month project delivery timeline.
- Led a team of 4 members, driving collaboration and project success through effective leadership, coordination, and timely delivery of key initiatives.
- Led JAD sessions to drive collaborative discussions, leveraging SharePoint to streamline resource sharing and capture actionable feedback, directly contributing to product enhancements.
Business Analyst I
Simplify Healthcare
05.2021 - 10.2022
- Analyzed product performance data in Excel, identifying trends that led to a 15% increase in efficiency and recommending improvements for optimization.
- Wrote SQL queries to generate reports from databases, ensuring data accuracy and delivering actionable insights to clients.
- Provided swift issue resolution via Zoho Help Desk, consistently meeting tight turnaround times for client-reported issues.
- Led multi-level testing (Regression, UAT, Smoke) in Azure DevOps, maintaining high-quality standards and meeting client expectations.
- Independently managed an SBC filing project in Azure DevOps, ensuring the client met critical deadlines through strategic planning and execution.
Business Analyst in Operations Intern
Digital Factory
11.2020 - 04.2021
- Acted as a liaison between operations and technology teams
- Managed multiple projects using Agile methodologies for various teams within the Technology department using the project management tool Clickup
- Created new processes and redesigned the HR process which increased the hiring rate by 38%
Student Assistant
Illinois Institute of Technology
07.2019 - 05.2020
- Responded to over 100 inquiries related to immigration, both in-person and by email (via BMC Footprints) daily
- Created and updated the database with over 10000 student records to maintain data integrity
- Recommended and implemented process improvements by analyzing the existing process and data and reduced application filing time by 35%
Software Developer
Wemaximum Services
07.2017 - 07.2018
- Modified and developed 13 applications as per the client's requirement using AS400 RPG and DB2/400 database
- Operated under Agile and Scrum frameworks to complete releases every 3 months and well-organized sprints
- Documented UAT/acceptance test cases to perform UAT/acceptance testing and provided quality assurance
- Spearheaded a new and effective training program after just 6 months and mentored a team of new interns.
Business Analyst Intern
Bizgaine Technologies
08.2016 - 05.2017
- Proactively identified and implemented process-related improvements in Visio and removed non-value-added process
- Helped to evaluate and establish a strategy to analyze problems and provide workable solutions
- Assisted in developing KPIs using the SMART criteria for a new project and prepared trend analysis to improve market reach
- Performed market research and analysis using Tableau using data from SQL databases and fostered prospective client relationships resulting in 4 new client accounts, increasing sales by 16%.
Education
Master of Science in IT Management (MIS) -
Illinois Institute of Technology
Chicago, IL05.2020
Bachelor of Science Information Technology -
University of Pune
Pune, MH05.2017
Skills
- Process Development
- Business Process Mapping
- Requirements Elicitation
- User Story Development
- Agile Methodology
- Project Management
- Risk Assessment
- Change Management
- Azure DevOps
- Jira
- MS Project
- Tableau
- Power BI
- SQL
- MS Access
- Data Visualization
- Stakeholder Management
- Team Leadership
- Data Analysis
- MS Office Suite
- HIPAA Compliance
- Risk Management
- Business process improvement
Accomplishments
- Earned the Energizer Award for 2 years in a row for documenting, redesigning, and improving business processes.
Timeline
Business Analyst II
Simplify Healthcare
10.2022 - 11.2024
Business Analyst I
Simplify Healthcare
05.2021 - 10.2022
Business Analyst in Operations Intern
Digital Factory
11.2020 - 04.2021
Student Assistant
Illinois Institute of Technology
07.2019 - 05.2020
Software Developer
Wemaximum Services
07.2017 - 07.2018
Business Analyst Intern
Bizgaine Technologies
08.2016 - 05.2017
Master of Science in IT Management (MIS) -
Illinois Institute of Technology
Bachelor of Science Information Technology -
University of Pune
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