Sanjana R
Bangalore
Summary
Results-driven, people-focused professional with experience in talent acquisition, HR operations, business development, and client relationship management. Skilled in supporting recruitment processes, coordinating interviews, managing candidate pipelines, and contributing to sales and customer engagement. Strong communicator passionate about people management and organizational growth.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Customer Support Executive
Sagility
Bangalore
10.2025 - 12.2025
- Worked as a Healthcare Advocate at Sagility (Humana), supporting U.S. health insurance members with benefits, claims, and policy inquiries while ensuring accurate, quality service.
- Documented customer interactions using service systems, maintaining data accuracy and HIPAA-compliant processes.
- Resolved escalated cases with professionalism and empathy, contributing to customer satisfaction and issue resolution.
Assistant store manager
PVH Aravind Fashion-Tommy Hilfiger & Calvin Klein
Bangalore
06.2023 - 10.2025
- Resolved customer inquiries and issues efficiently to improve satisfaction.
- Enhanced customer experiences through personalized service strategies.
- Coordinated with sales and support teams to elevate service quality.
Sports leader
Decathlon
Chennai
12.2021 - 03.2022
- Promoted products to customers during sports events and activities.
- Ensured high levels of customer satisfaction through exceptional service delivery.
- Assisted with inventory management and streamlined store operations.
Education
Bachelor of Commerce (B.Com) -
C.V Raman University
12-2024
Frankfinn Institute of Air Hostess and Hospitality -
01.2024
Pre university -
Oxford PU College
01.2021
10th std -
Chitrakoota School
01.2018
Skills
- Customer relationship management
- HR Operations & Employee Coordination
- Sales Coordination & Customer Engagement
- Effective communication
- Process Improvement & Compliance
- MS Excel, MS Word, PowerPoint
Certification
Amadeus
Languages
English, Kannada, Hindi, Tamil
Personal Information
- Date of Birth: 01/17/02
- Gender: Female
- Nationality: Indian
- Religion: Hindu
Timeline
Customer Support Executive
Sagility
10.2025 - 12.2025
Assistant store manager
PVH Aravind Fashion-Tommy Hilfiger & Calvin Klein
06.2023 - 10.2025
Sports leader
Decathlon
12.2021 - 03.2022
Bachelor of Commerce (B.Com) -
C.V Raman University
Frankfinn Institute of Air Hostess and Hospitality -
Pre university -
Oxford PU College
10th std -
Chitrakoota School