Sanjay Dcosta
Forthworth,TX
Summary
Customer-focused and operations-driven professional with over 20 years of experience in aviation and travel management. Demonstrated success in delivering exceptional service to high-profile clients, coordinating complex logistical operations, and leading teams. Seeking to transition into a retail role where my customer service, problem-solving, and team collaboration skills can contribute to a dynamic environment like UPS. Enthusiastic about learning the nuances of retail operations and providing high-quality service.
Overview
36
36
years of professional experience
Work History
FLIGHT OPERATIONS OFFICER (VIP/VVIP Operations)
The Bahrain Royal Flight
01.2001 - 01.2023
- Managed coordination and dispatch of VIP/VVIP flights, providing top-tier service to the Royal Family of Bahrain and high-profile government officials
- Collaborated with flight crews, diplomatic officials, and other key stakeholders to ensure smooth, timely operations
- Leveraged problem-solving skills to address last-minute flight and logistical challenges, ensuring zero disruption to operations
- Applied meticulous attention to detail in managing high-pressure, high-stakes operations, directly translating to the fast-paced retail environment.
TRAVEL CONSULTANT / DIRECTOR
World Travel Service
01.1997 - 01.2001
- Delivered personalized travel solutions for both leisure and business clients, ensuring top-quality customer satisfaction
- Resolved client concerns and provided tailored recommendations, honing skills in customer engagement and satisfaction, directly applicable to retail interactions at UPS.
TRAVEL MANAGER
Merchant Travel Pvt. Ltd.
01.1996 - 01.1997
- Led a team of six in the International Travel & Tours department, emphasizing leadership, teamwork, and operational efficiency
- Managed client relationships and ensured high standards of service, skills easily transferrable to building rapport with retail customers.
LOGISTICS SUPERVISOR (CARGO)
Airfreight Pvt. Ltd.
01.1987 - 01.1989
- Managed cargo logistics, including inventory handling and claims, demonstrating expertise in organizational and operational tasks
- Coordinated inventory management and shipment releases, skills directly relevant to retail operations and stock management.
Education
Bachelor of Commerce - undefined
University of Mumbai
Mumbai, IndiaCertification in Flight Planning Operations – The Jeppesen Academy - undefined
Diploma in Travel & Tourism – IATA/UFTAA Standard and Advanced Levels, Switzerland - undefined
Certification in Saudi Automated Reservation System - undefined
Certification in Gulf Air Planet Sabre Reservation System - undefined
Product Training Workshop – British Airways & Cathay Pacific Airways - undefined
Skills
- Customer Service Excellence: Proven ability to engage with and satisfy the needs of VIP/VVIP clients
- Team Collaboration: Extensive experience leading teams and working cross-functionally to ensure smooth operations
- Problem Solving & Decision Making: Expertise in resolving operational issues quickly under pressure
- Operational Efficiency: Skilled in logistics, planning, and ensuring processes run efficiently
- Adaptability: Quick to learn new industries and thrive in fast-paced environments
- Communication & Interpersonal Skills: Strong ability to build rapport with clients and teams
Additionalinformation
Having successfully transitioned across various sectors from aviation to travel management, I am confident in my ability to adapt and excel in the retail industry., I am seeking a long-term opportunity to contribute and grow with UPS, where my dedication to delivering excellent customer service can thrive., I am excited to engage with customers directly, apply my logistics and service skills in a dynamic retail environment, and learn the operational intricacies of retail.
Workauthorization
Permanent Resident (Green Card Holder), U.S.A
Timeline
FLIGHT OPERATIONS OFFICER (VIP/VVIP Operations)
The Bahrain Royal Flight
01.2001 - 01.2023
TRAVEL CONSULTANT / DIRECTOR
World Travel Service
01.1997 - 01.2001
TRAVEL MANAGER
Merchant Travel Pvt. Ltd.
01.1996 - 01.1997
LOGISTICS SUPERVISOR (CARGO)
Airfreight Pvt. Ltd.
01.1987 - 01.1989
Bachelor of Commerce - undefined
University of Mumbai
Certification in Flight Planning Operations – The Jeppesen Academy - undefined
Diploma in Travel & Tourism – IATA/UFTAA Standard and Advanced Levels, Switzerland - undefined
Certification in Saudi Automated Reservation System - undefined
Certification in Gulf Air Planet Sabre Reservation System - undefined
Product Training Workshop – British Airways & Cathay Pacific Airways - undefined
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