Sanjay Khatiwada
Marysville
Summary
Dynamic retail professional with over eight years of experience in retail and financial services, specializing in customer relationship management and risk assessment. Proven track record of enhancing operational efficiency and driving revenue growth through strategic analysis and innovative solutions, underscoring a commitment to excellence. Expertise in navigating complex regulatory environments ensures a strong focus on client satisfaction and compliance. Dedicated to leveraging banking operations knowledge to contribute to organizational success while fostering long-term client relationships.
Overview
7
7
years of professional experience
Work History
Personal Banker
KeyBank
Lake Stevens, WA
04.2023 - Current
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
- Listen for clues for financial wellness opportunities during client conversations, both impromptu and through appointment setting, and provide effective and customized financial wellness recommendations to clients.
- Consistently attains individual activity, behavior, and outcome expectations.
- Accepts and accurately processes all financial service transactions, while identifying opportunities during the transaction to deepen and expand the client relationship.
- Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).
- Developing strong partnerships with branch teammates and line of business partners - focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
- Ensuring compliance with operational, security and audit procedures and policies including appropriate documentation of client interactions.
- Participate in and occasionally facilitate morning huddles and end of day debriefs
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
- Collaborated with team members to streamline operations and improve service efficiency.
- Led initiatives to identify process improvements, enhancing overall branch performance.
Assistant Store Manager (ASM)
Rite Aid / Bartell Drugs
Seattle, WA
07.2022 - 04.2023
- Supporting the Store Manager in the daily business operations
- Supervise all Associates
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Purchase inventory based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations
- Write sales and customer reports and make recommendations for improvements
- Interact with customers and resolve complaints or grievances
- Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
- Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
- Presentation skills and knowledge of best visual and marketing display practices
- Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
- Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
- In-depth knowledge of the store’s merchandise, its exact location and its prices
Shift Supervisor
BARTELL DRUGS/RITE AID
Seattle, WA
07.2021 - 07.2022
- Take full responsibility of the store operation in the absence of the Store Manager
- Properly execute refunds and exchanges in a positive and timely manner in order that good customer service levels are maintained. Ensure that customers are acknowledged and assisted with their needs quickly and courteously.
- Assist the Store Manager in maintaining balanced inventory levels of clean salable goods and familiarizing with current ad products, prices and locations to assist customers in locating merchandise.
- Provide product and service information as needed.
- Enforce policies such as attendance, proper dress and grooming code, customer service, and proper cash handling and exercising reasonable control of expenses.
- Assist the Store Manager in creating and maintaining good morale through an Open-Door policy, constant two-way communication, cooperation and effective on-going training of all store personnel.
- Direct the work of all employee associates except for the technical aspects relating to the practice of Pharmacy.
- Dealt with issues in a tactful, courteous and professional manner.
- Prioritize and delegate tasks as well as monitor and follow up in a timely manner with store associates on delegated tasks to ensure proper completion.
- Support the Bartell Merchandising Guide standards.
- Safeguard the store's assets to include handling daily store cash deposits, petty cash funds and each register's cash flow.
- Ensure that cash drops are performed in a timely and secure manner during the course of the day as well as deposit store deposit to the bank.
- Operate a cash register proficiently
- Be able to stock merchandise at all levels of the shelving in the store in a timely manner.
Cashier
Bartell Drugs Corporation
Seattle, WA
12.2018 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Implemented improvements to checkout processes, enhancing overall transaction speed and accuracy.
- Monitored and ensured compliance with store policies regarding cash handling and security measures.
- Collaborated with team members to create a welcoming shopping environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
MAKWANPUR MULTIPLE UNIVERSITY, SCHOOL OF ACCOUNTING
Hetauda01.2016
High School Diploma -
SHREE MAHENDRA HIGHER SECONDARY SCHOOL
Hetauda01.2013
Skills
- Financial services knowledge
- Relationship building
- Branch operations
- Customer satisfaction
- Client relationship management
- Fraud prevention
- Relationship building and management
- Banking policies and procedures
- Regulatory compliance
- Financial services
- Loan processing
- Cross-selling products
- Professional appearance
- Business development
- Wealth management
- Verbal and written communication
- Decision-making
- File maintenance
- Marketing campaigns
- Multitasking
- Problem-solving abilities
- Adaptability and flexibility
- Goal setting
Languages
Nepali - Expert
Hindi - Fluent
Timeline
Personal Banker
KeyBank
04.2023 - Current
Assistant Store Manager (ASM)
Rite Aid / Bartell Drugs
07.2022 - 04.2023
Shift Supervisor
BARTELL DRUGS/RITE AID
07.2021 - 07.2022
Cashier
Bartell Drugs Corporation
12.2018 - 07.2021
High School Diploma -
MAKWANPUR MULTIPLE UNIVERSITY, SCHOOL OF ACCOUNTING
High School Diploma -
SHREE MAHENDRA HIGHER SECONDARY SCHOOL