SANJAYA KUMAR S GOPAL
Singapore
Summary
Positive, adaptable, and solution-focused, bringing solid foundation in troubleshooting and problem-solving. Familiar with essential IT support principles and proficient in both system monitoring and incident management. Capable of delivering seamless operational support to ensure minimal downtime and maximum efficiency.
Overview
1
1
year of professional experience
Work History
Production Support Specialist
Optimum Solutions
10.2023 - Current
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Resolved conflicts between team members professionally, creating a harmonious work environment conducive to productivity.
- Optimized resource utilization by analyzing workloads and reallocating resources as needed to meet deadlines.
- Reduced equipment downtime by performing regular maintenance checks and addressing potential issues proactively.
- Conducted root cause analysis for recurring production problems, leading to long-term resolutions and improved performance.
- Supported end-users by providing expert technical assistance, ensuring minimal disruption to production.
- Collaborated with cross-functional teams to identify areas for process improvement and implement effective solutions.
- Participated in regular audits of the production area, ensuring compliance with industry regulations and internal policies.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Identified root causes of recurring problems to implement effective solutions.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
Education
No Degree - Computer Science
BIET, VTU,
Davanagere01-2008
Skills
- System Performance Monitoring
- Data Protection Measures
- Application support
- Incident management
- Disaster recovery
Languages
English
Hindi
Kannada
Timeline
Production Support Specialist
Optimum Solutions
10.2023 - Current
No Degree - Computer Science
BIET, VTU,
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