Sanjay Nichani
San Francisco,CA
Summary
A broad-minded, adaptable, and resourceful professional with demonstrated experience in client/vendor relations, strategic planning, process improvement, policies & procedures, onboarding, marketing, data analysis, deployments, project management, and implementations. Provides exceptional client service and builds and fosters dependable partnerships. Creates and cultivates top-performing and collaborative teams to ensure operational excellence and achieve goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Customer Success Manager
Sentry
San Francisco, CA
10.2022 - Current
- Establish regular cadence with customers throughout their life cycle, garner customer champions to advocate for Sentry & use metrics to analyze and document customer's usage of Sentry's product
- Work closely with the Renewals Manager for the Strategic portfolio, to ensure a successful renewal, identifying obstacles, and mitigate churn
- Work as a "pod" with Solutions Engineer and Account Executive to educate customers on our product feature-set to aid them in achieving their objectives
- Utilize Sentry best practices to cement myself as a trusted/strategic advisor with customers & drive the continued value of our products and services
Customer Success Manager, Strategic Accounts
App Annie
San Francisco, CA
03.2021 - 10.2023
- Developed trusted advisor relationships with power users, decision-makers, and executives across a variety of industries.
- Managed client on-boarding process, leveraging expertise on how to use data to draw market and competitive insights to
make strategic decisions.
- Created and executed customer success plans, helping customers derive value from company platform. Identified at-risk accounts and turn around accounts to avoid churn.
Education
Economics & International Business
University of California - San Diego
La Jolla, CA 09.2014 - 06.2018
Timeline
Technical Customer Success Manager
Sentry
10.2022 - Current
Customer Success Manager, Strategic Accounts
App Annie
03.2021 - 10.2023
Economics & International Business
University of California - San Diego
09.2014 - 06.2018
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