Sanjit Dikshit
East Brunswick,NJ
Summary
Highly organized & detailed oriented Technical Program Manager offering 16+ years of history in Banking & Finance Domains, ready to use experience & skills to take on a new role with room for growth & advancement. Leverage effective communication & people skills to cultivate working relationships with Clients, Executive Leadership, Vendors & Offshore partners. Managed team size of 30+ Engineers both onshore/offshore with an annual budget of USD 5M+.
Overview
16
16
years of professional experience
1
1
Certification
Work History
TECHNICAL PROGRAM MANAGER
SHARED TECHNOLOGY
09.2022 - Current
- Program Manager for multiple Infrastructure Automation & Quality Engineering programs, responsible for strategizing, planning & executing engineering programs within the Shared Technology group.
- Experience in managing cloud-based products & ability to manage all phases of the software development life cycle.
- Work with the Product Owner, Business Stakeholders & Delivery to understand the business requirement & Create Program Road maps that detail tasks & milestones.
- Develop detailed plan to track progress, track deliverables, and provide regular status reports.
- Act as a thought leader on product strategy and execution & Establish Communication with different stakeholders/teams to achieve the project goal.
- Develop metrics, dashboards, and advanced reports to provide meaningful operational/performance metrics and status visibility with leadership team.
- Defining resource requirements and managing resource availability & allocation – both internal and third party.
- Facilitate all cross-product, stakeholder, and senior management communication forums and approvals processes.
- Lead and manage multiple projects or other program-related initiatives to deliver significant business results and achieve goals without direct control over resources.
- Ability to identify risk & dependencies and mitigating potential risks and reporting them to stakeholders.
- Use data analysis tools like PowerBI, Tableau to create metrics dashboards.
- Leading team of engineers to develop various metrics using Robot, TestRail, Python & Confluence API to automate task & create Quality metrics.
- Understanding Technical Design, Technical Requirements & Tech Stack to help the team to achieve the project goals.
- Tech Stack: ServiceNow, Linux, Rundeck, Ansible, Arango DB, F5, Test Rail, Robot Framework, Python, AWS Services, AMI, EC2, S3, VPC,ASG,& CloudWatch
PROGRAM LEAD
Refinitiv, An LSEG Business
04.2020 - 09.2022
- Metrics Lead & developed different Quality Metrics for 9 different product areas,this helped us to operate at a high level with metrics-based management & saw a 10% reduction in P1/P2 issues Y-n-Y
- Developed Quality Metrics dashboard for multiple QE projects/teams using PowerBI & used data sources s TestRail, JIRA, Snowflake & SharePoint
- Published QE Scorecard for Products/BUs & later measured Service Improvements
- Developed Metrics reports for C Level Executives, Global Heads of Quality Engineering & Head of Test Delivery
- Conducted Maturity Assessment for software & tools to understand maturity level, usage & subsequently performing cost optimization
- Developed Share Point sites for service offerings & socializing with different cross-functional teams to enable service offerings
- Analysis of critical (P1&P2) customer issues & later measuring/generating metrics for overall Test Effectiveness, Defect Leakage & historical data to generate metrics for measuring different KPIs & tolerance limits
- Worked on Testing Standard Documents, Automated Quality Gates, and Define Agile Metrics
- Tech Stack & Tools: JIRA, ServiceNow, Salesforce, PowerBI, Tableau, TestRail, SharePoint & Snowflake
TECHNICAL MANAGER
Thomson Reuters
07.2015 - 04.2020
- Managed E2E Delivery of Eikon Messenger Product.
- Decomposing requirements & developing strategies/plans.
- Plan out Datacenter move & created strategies for Database failover, fail back, DB migration ensuring service is restored within given SLA time.
- Translate highly technical concepts into business-oriented language that enables non-technical audiences to understand technical needs.
- Participated in sprint planning and execution/implementation, including daily standup, weekly business reviews, sprint reviews, and retrospectives
- Possesses expert technical understanding of intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools.
- Led release planning efforts, release schedules, grooming, cutover/deployment readiness, retrospectives, and document reviews.
- Manage resources across several releases & parallel projects. Includes forecasting, scheduling & resource leveling.
- Resolved conflicts by demonstrating leadership and appropriate decision-making competencies.
- Debug application issues. Used Splunk, Datadog & Cloud Watch to analyze application logs to identify problem area.
- Implemented BDD, Keyword Driven Frameworks using open-source tech stack (Java, Selenium Web Driver, Cucumber, Karate, TestNg & Jenkins, Gitlab / Git).
- API Load/Stress & WebSocket validation using JMeter with Graphana Dashboard.
- Developed API Automation Suite using Postman/Newman CLI, Jenkins & Non-Functional Tests using JMeter- Graphana Dashboard.
- Back-end testing of different databases (SQL Server, MYSQL), database failover, fail back, DB migration, SQL jobs & SP validations.
TEST LEAD / HP ALM ADMIN
JP Morgan Chase,World Bank, & Johnson & Johnson
10.2009 - 04.2015
- Test Lead/SME for Multiple applications at Chase Mortgage Banking & Corporate Tech LOB.
- Test Lead responsible for 20 Share Point Portal Applications E2E Testing at World Bank
- HP ALM test management tool administrations, configuration & reporting at J&J
SOFTWARE EXECUTIVE
Global Payments Inc, Infonox A TSYS Company
06.2007 - 09.2009
- Worked on Money Transfer, Merchant Acquiring, Credit Card Processing & Backend Host Certification.
Education
Bachelor of Engineering - Electronics & Communications Engineering
Biju Patnaik University of Technology
India07.2005
Skills
- Leadership/Critical Thinking
- Technical Program Management
- Cloud (AWS/Azure),API & Microservices
- Architecting & Automated Quality Gates
- Agile/Scrum/Kanban/JIRA/Confluence
- DevOps, CI/CD & Monitoring
- Data Analytics, Metrics & Reporting
- Automation Testing,Non-Functional & UAT Testing
- Contract Management, SOW, Budgets & Relationship
- Process Improvement & Maturity Assessment
- Test Policy/Standard/Divisional Test Strategy
- Offshore & Onshore Management
- Change & Risk Management, Operations
Domain Skills
· Collaboration & Messaging Compliance
· Mortgage & Corporate Banking
· Market Data
· Card Processing & Money Transfer
Accomplishments
· Authored various policy guidelines for LSEG/Refinitiv such as Patch Testing, Release Management Testing, and Quality Engineering Metrics.
· Co-Authored Testing Standard Policy for LSEG/Refinitiv.
· Achieved 10% reduction in P1/P2 Software & Capacity Customer Issues through the implementation of metrics-based management & achieved 99.5% QE Test effectiveness (LSEG/Refinitiv) 2021-22
Certification
- AWS Certified Cloud Practitioner
- Microsoft Certified Azure Fundamentals (AZ-900)
- Microsoft Certified Azure AI Fundamental (AI-900)
- Certified Scrum Master
- Certified SAFe 5 Agilist
- Career Essentials in Generative AI by Microsoft and LinkedIn
Timeline
TECHNICAL PROGRAM MANAGER
SHARED TECHNOLOGY
09.2022 - Current
PROGRAM LEAD
Refinitiv, An LSEG Business
04.2020 - 09.2022
TECHNICAL MANAGER
Thomson Reuters
07.2015 - 04.2020
TEST LEAD / HP ALM ADMIN
JP Morgan Chase,World Bank, & Johnson & Johnson
10.2009 - 04.2015
SOFTWARE EXECUTIVE
Global Payments Inc, Infonox A TSYS Company
06.2007 - 09.2009
Bachelor of Engineering - Electronics & Communications Engineering
Biju Patnaik University of Technology
Similar Profiles
Alecia BrinkmanAlecia Brinkman
Diagnostic Medical Sonographer at Shared Medical TechnologyDiagnostic Medical Sonographer at Shared Medical Technology
Lukas DouglasLukas Douglas
ICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared ServicesICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared Services
Tano Jean-Donat MIANTano Jean-Donat MIAN
Infrastructure Operations Analyst – Office 365 Support (Level 2) at Essilor Shared Services Philippines IncInfrastructure Operations Analyst – Office 365 Support (Level 2) at Essilor Shared Services Philippines Inc
Michael VallejosMichael Vallejos
Barista at Akihi Bubble TeaBarista at Akihi Bubble Tea
Flordeliza BajarFlordeliza Bajar
Registered Nurse at Homecare Therapies Dba Horizon Healthcare StaffingRegistered Nurse at Homecare Therapies Dba Horizon Healthcare Staffing