Sanjuana Rivera Amador
Northwest Human Services
Salem,OR
13
years of professional experience
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist in medical, dental and mental health. Also knowledge as billing specialist, reviewing medical records and submitting claims to proper insurance. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish and English with solution-oriented approach.
Work History
Front Office Float
5 Years 8 Months- Provided primary customer support to internal and external customers/ patients in medical, dental and mental health department.
- Answered customer telephone calls promptly to avoid on-hold wait times and transferred to designated staff/ personnel.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
Behavioral Health Billing Specialist
1 Year 1 Month- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Posted and adjusted payments from insurance companies
- Located errors and promptly re-filed rejected claims
- Overview medical records to obtain correct diagnoses for prior authorizations for mental health services to be approved by medical insurance
- Precisely completed appropriate claims paperwork, documentation and system entry
Medical Receptionist
4 Years 7 Months- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing in NexGen
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Organized paperwork such as charts and reports for office and patient needs
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Crossed trained: medical, MH & dental reception
- Answered multi-line phone system and transferred callers to requested personnel and departments
Front Desk Receptionist
1 Year- Greeted 10+ daily visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Kept reception area clean and neat to give visitors positive first impression
- Entered daily data in SBI/ printed outgoing orders
Education
High School Diploma
Skills
Fast learner
Structure
Highly dependable
Excellent attention to detail
Bi-lingual in English and Spanish
Customer service
Patient privacy
Telephone etiquette
Records review
Data Collection/ entry
Completing insurance forms/ prior authorizations
Calm and Professional Under Pressure
References
Provided upon requested
Timeline
Front Office Float
Northwest Human Services
02.2021 - CurrentRead More
Behavioral Health Billing Specialist
Northwest Human Services
01.2020 - 02.2021Read More
Medical Receptionist
Northwest Human Services
06.2015 - 01.2020Read More
Front Desk Receptionist
Kraemer's Nursery LLC
05.2013 - 05.2014Read More
North Salem High School
High School Diploma
Read More