Hi, I’m
SANJUANA ROMERO
Fairfield,United States
Summary
Passionate Executive Assistant with over 10+ experience enhancing executive productivity and improving business operations. Track record of exceeding expectations by implementing and managing retention programs. Skilled in travel coordination, calendar management, event planning and presentations. Operates well with minimal supervision to meet demanding objectives. Driven, hardworking and dedicated to continuous learning, professional growth, people and culture.
Overview
16
years of professional experience
1
Certification
Work History
CommuniCare AdvantageBlue Ash, OH
Executive Assistant
01.2023 - Current
Job overview
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Improved remote culture by introducing icebreakers and incentive prizes
- Managed 5 executive calendars
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Re-designed new hire orientations material to optimize on boarding process
- Handled incoming and outgoing mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Worked with Motivosity, an employee appreciation program to improve retention
Perfection GroupCincinnati, OH
Customer Relations Specialist
07.2018 - 09.2022
Job overview
- Managed over 250 client relationships
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities for over 50 contracts.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Used company troubleshooting resolution process and retained over 30 contracts.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Perfection GroupCincinnati, OH
Executive Assistant
10.2007 - 07.2018
Job overview
- Led and articulated curriculum for professional growth and development programs for over 200 participants
- Facilitated over 100 board meeting agendas, all-hands meetings, off-sites and team social events as well as distributed support materials in advance for successful sessions
- Prepared professional presentations and communication memos using various Microsoft products for CEO
- Facilitated, coordinated and planned over 30 banquets, incentive trips, holiday parties and charity events
- Screened phone calls and emails for executives to instantly identify priority clients and filter out spam calls
- Conducted research and collected and analyzed data to prepare reports and documents
- Managed daily invoices, reports and proposals
- Obtained signatures for financial documents, internal and external invoices and legal documents
- Assisted in design and improved process for new associate on-boarding
Education
Strayer UniversityWashington, DC
Bachelor of Arts from Business Management Administration
06.2017
Skills
- Travel Coordination / Administration
- Advanced MS Office Suite
- Adobe
- Fluent in Spanish
- Social Media Knowledge
- Strong Interpersonal Skills
- Strong Communication skills
- Project Management
- Certified Notary Public
- 50 WPM typing speed
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
CommuniCare Advantage
01.2023 - Current
Customer Relations Specialist
Perfection Group
07.2018 - 09.2022
Executive Assistant
Perfection Group
10.2007 - 07.2018
Strayer University
Bachelor of Arts from Business Management Administration
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