San Juanita Garza
Panama City,FL
Summary
Tech Expert and Peer Advisor with 6 years of experience providing excellent customer service, troubleshooting assistance, peer support/feedback, Sales and maintaining the utmost confidentiality. Possesses an extensive amount of experience in sales, management, and expertise in Microsoft Excel. Looking to leverage my knowledge and experience into a role as a Sales Representative.
Overview
9
9
years of professional experience
1
1
Certification
Work History
In-Home Tech Coach
Asurion
07.2022 - Current
- Time card Corrections
- Mileage corrections
- Virtual/ In person training
- Leading group discussions
- Providing information
- Technique sales meetings
- Assisting Leaders
- Monitoring 12 plus peers
- Learning management skills
- Real Time feedback
- Excel Sales Numbers
- PowerPoint presentations
In-Home Tech Peer Advisor
Asurion
03.2022 - Current
- Received Peer Advisor training and Certification
- Assisting co-workers daily on with performance and customer issues
- Answering questions on Microsoft Teams everyday (including on days off and after work hours)
- Performing “ride alongs” with co-workers in order to provide feedback
- Discussing opportunities for improvement in line with Asurion’s standards of conduct.
In-Home Tech Expert
Asurion
12.2019 - 12.2022
- Going to customer homes to provide replacement devices
- Providing tech support and device troubleshooting
- Helping setup and transferring data to devices
- Selling additional protection plans for in-home devices
- Received the “Glow 20/20” recognition
- Consistently a top performing Salesperson in my region.
AT&T ProTech
Asurion
06.2019 - 12.2019
- Assisting with activation and setup of devices
- Troubleshooting device issues
- Providing account and billing information
- Changing passcode and security questions
- Provided general customer service to thousands of customers
- Answered peer questions both in person and on Microsoft Teams.
DRO Representative (Tech Coach/Expert)
Asurion
08.2018 - 06.2019
- Helping customers setup their new devices
- Troubleshooting and resolving issues with customers’ devices
- Activating customers’ cell phones
- Transferring information to one device to the other
- Managing customers’ personal account with their carrier
- Providing customers’ billing information and changing account security access when needed
- Helping newer co-workers on difficult calls.
Claim Representative (AT&T)
Asurion
02.2018 - 08.2018
- Handling thousands of customers' accounts
- Filing insurance claims
- Giving information of legal documentation needed to submit claims
- Provided excellent customer service
- Worked as a team player assisting my co-workers both in person and through Microsoft Teams.
Service Advisor / Assistant Manager
Splash Car Wash
08.2017 - 02.2018
- Helping train new hires
- Provided peer assistance and feedback
- Upselling preferred products
- Assisted with customer accounts and balances
- Assisting at multiple locations when asked.
Stocker/Cashier
10box Cost Plus
01.2017 - 08.2017
- Providing assistance locating items around the store
- Manning the cash register and stocking items for customers
- Organizing items in the store
- Greeting visitors and general customer service.
Bank Teller
Chamber Bank
08.2015 - 01.2016
- Handling customer and business accounts
- Managing numerous customer loans
- Handling drive through and front desk (including answering calls and calling to ask for loan payments)
- Maintaining utmost discretion when dealing with sensitive information.
Education
No Degree - Health Aide
Arkansas Tech University
Russellville, ARSkills
- Expert in Microsoft Office, with a focus on Excel
- Bilingual in Spanish and English
- Web and tech savvy, require little to no training
- Typing speed of 70 WPM
- Management
Accomplishments
Coach of the Quarter
Certification
Health aid
Languages
Spanish
Native or Bilingual
Timeline
In-Home Tech Coach
Asurion
07.2022 - Current
In-Home Tech Peer Advisor
Asurion
03.2022 - Current
In-Home Tech Expert
Asurion
12.2019 - 12.2022
AT&T ProTech
Asurion
06.2019 - 12.2019
DRO Representative (Tech Coach/Expert)
Asurion
08.2018 - 06.2019
Claim Representative (AT&T)
Asurion
02.2018 - 08.2018
Service Advisor / Assistant Manager
Splash Car Wash
08.2017 - 02.2018
Stocker/Cashier
10box Cost Plus
01.2017 - 08.2017
Bank Teller
Chamber Bank
08.2015 - 01.2016
No Degree - Health Aide
Arkansas Tech University
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