Summary
Overview
Work History
Education
Skills
Timeline
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SANJUANITA RANGEL

Ruskin

Summary

Proven leader and skilled trainer at McDonald's Restaurant, adept in customer service and employee development. Excelled in creating comprehensive training programs, enhancing team performance and customer satisfaction. Demonstrated expertise in cash handling and team leadership, fostering a positive and efficient work environment. Achieved significant improvements in service quality and workplace safety. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with [Number] years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.

Overview

17
17
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant
06.2013 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.

Front Desk Receptionist

Holiday Inn Express Hotel
02.2007 - 04.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Education

High School Diploma -

East Bay High School
Gibsonton, FL
06.1992

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • Active Listening
  • Coaching and Mentoring
  • Team leadership and supervision
  • Staff education and training
  • Delegating Work
  • Opening and closing procedures
  • Product Knowledge

Timeline

Crew Trainer

McDonald's Restaurant
06.2013 - Current

Front Desk Receptionist

Holiday Inn Express Hotel
02.2007 - 04.2012

High School Diploma -

East Bay High School

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SANJUANITA RANGEL